Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.
The Opportunity
We are seeking a Senior System Analyst - Application Services to analyze, design, implement, and oversee solutions for business applications, with a strong focus on quality management systems. This role is pivotal in driving efficiency, improving processes, and influencing stakeholders to achieve optimal outcomes across the organization.
You will act as the subject matter expert, providing hands-on application support, managing system changes and continuously identifying opportunities to improve performance, data integrity and user experience.
Key Responsibilities
- Software Support - Resolve complex support issues, communicate major application problems, and lead root cause analysis. Support integrations and promote DevOps practices.
- Application & Process Improvements - Maintain expertise in QMS and related apps, develop roadmaps, and implement process improvements while ensuring compliance and data integrity.
- Change Management - Manage changes per ITIL standards, plan testing and communication, mitigate risks, and drive continuous improvement in change control.
- Knowledge Management - Share knowledge within IT, create training materials, deliver user training, and support team development.
Required Skills & Experience
- Minimum 5 years’ experience in an application support environment,
- Strong functional and technical knowledge of QMS, including system configuration and integrations.
- Proven track record in problem-solving, troubleshooting, and improving business processes.
- Hands-on experience managing system upgrades, releases, and change processes (preferably under ITIL framework).
- Strong stakeholder management and communication skills across all levels of the business.
- Demonstrated ability to work independently while providing functional leadership.
Desirable Skills
- Experience with TrackWise Digital (cloud) or involvement in on-prem to cloud migration projects.
- Basic experience with Salesforce platform or integrations.
- Prior experience working in a global or regulated environment (pharma, medical devices, life sciences) is advantageous.
Education & Certifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- ITIL certification (v3 or v4) preferred.
- Fluent in English (written and verbal).
Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
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What We Do
Hear now. And always
As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss.
Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing.
We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear.
We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it.
That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing.
Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear.
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