Senior Support Analyst

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Establish consistent processes for reviewing and assessing service metrics & reporting.
-Applies a theoretical knowledge-base to work to achieves goals through own work
-Characterized by specific functional expertise typically gained through formal education
-May provide guidance to others as a project manager using technical expertise
-Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
-Builds knowledge of the company, processes and customers
-Solves a range of straightforward problems
-Analyzes possible solutions using standard procedures
-Receives a moderate level of guidance and direction
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Understands key business drivers; uses this understanding to accomplish own work
Leadership:
-No supervisory responsibilities but provides informal guidance to new team members
Problem Solving:
-Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact:
-Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills:
-Explains complex information to others in straightforward situations

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.