The Role
The IS Senior Support Analyst will troubleshoot and resolve technical issues, manage software license inventory, and provide support to clients in a team-oriented environment.
Summary Generated by Built In
ROLE PURPOSE
This role will troubleshoot and resolve problems that are logged via email, telephone or in person. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, software and technology related equipment to ensure optimal performance. The Senior IS Support Analyst deals with all IS procurement requirements and mobile telecommunications, while working closely with clients, processing incidents and assisting with defining improvement actions needed.
Key Responsibilities
MAIN RESPONSIBILITIES
· Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
· Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
· Perform analysis, diagnosis, and resolution of client related problems and recommend/implement correct solutions including off-site repair for remote users as needed
· Install, configure, test, maintain, monitor, and troubleshoot laptops, desktops, and related hardware and software
· Liaise with and provide training and support to IS clients
· Configure and support hand held mobile devices
· Analyze and make recommendations for hardware and software standardization
· Create user accounts and manage access control based on company policies
· Analyze, troubleshoot, and resolve system hardware, software, and networking issues
· Perform system backups and recovery
· Troubleshoot and repair hardware and network connectivity issues
· Remove old equipment and perform data migration to new machines
· Field incoming help requests and log activity through generating work tickets
· Research and resolve difficult and complex problems
· Analyze and identify trends in issue reporting and devising preventive solutions
· Provide assistance to Infrastructure management to maintain a stable server, communication, and network infrastructure environment
· Other duties as assigned
Skills, Knowledge & Expertise
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
· Associate’s Degree in Computer Science or equivalent required; Bachelor’s Degree preferred
· Certifications in MS Operating Systems, A+ Certification, or MS Office application preferred
Qualifications:
· Minimum 2 years’ relevant experience within IS support
· Bilingual – Spanish & English
REQUIRED SKILLS AND COMPETENCIES
· Knowledge of PC software, hardware, desktop operating systems, and Office productivity software
· Ability to maintain patience, a customer-friendly attitude and work in a team environment
· High degree of problem-solving and analytical abilities
· Strong verbal and written communication skills, with the ability to effectively communicate with non-technical and technical people
· Strong working knowledge and demonstrated experience in IS systems
· Excellent organizational and follow-up skills with strong attention to detail
· Highly motivated
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Skills Required
- Associate's Degree in Computer Science or equivalent
- Minimum 2 years' relevant experience within IS support
- Bilingual - Spanish & English
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Glory Global Solutions is a pioneer in developing and manufacturing cash handling machines and systems, providing integrated cash-transaction solutions that automate cash processes for retailers, financial institutions, and gaming operations.
