The Role
The consultant will design onboarding models for food traceability across supply chains, ensuring quality data and collaboration among stakeholders while leveraging AI solutions.
Summary Generated by Built In
Department: Delivery – Solution Excellence
Employment Type: Permanent
Location: Munich or Madrid
Workplace type: Hybrid (3 days per week in office)
A carbon onboarding succeeds or fails on decisions taken in the first three weeks: system boundaries, which Scope 3 categories are in, where primary data is worth collecting and where a factor will do. This role takes our large and complex Carbon customers live with those decisions made well.
Employment Type: Permanent
Location: Munich or Madrid
Workplace type: Hybrid (3 days per week in office)
A carbon onboarding succeeds or fails on decisions taken in the first three weeks: system boundaries, which Scope 3 categories are in, where primary data is worth collecting and where a factor will do. This role takes our large and complex Carbon customers live with those decisions made well.
You lead customers rather than serve them: you decide the sequence, push back on scope that does not serve the go-live, and leave the team better than you found it.
What you will own
- Run complex onboardings end to end. Scoping, configuration, data integration, key-user training, go-live and a documented handover to Customer Success — for our largest and most complex accounts.
- Own effort and budget. Estimate realistically, stay inside the booked hours, and when you see overconsumption coming, trigger the follow-up sale with CS and Sales instead of quietly continuing to deliver.
- Make the next project cheaper. Build onboarding packages, checklists and self-service content (an eLearning instead of a session) for the standard use cases in your area, and use the Solution Expert's enablement material consistently.
- Coach the team. Review project plans and configurations from more junior consultants, step in on difficult customer situations, and give the feedback that feeds the skill matrix.
- Work with the Solution Expert. Escalate genuine edge cases, and play patterns back — recurring questions, product gaps. You are not a stand-in Solution Expert.
- Build the customer relationship with decision-makers during the onboarding and hand it over to CS with the stakeholder map documented.
Roughly how the role splits: 70 % your own customer onboardings · 15 % coaching and review · 10 % standardisation · 5 % collaboration with the Solution Expert.
What you bring
- Several years of project experience in SaaS implementation or consulting in carbon accounting or sustainability reporting — with full responsibility for the customer, not just a workstream.
- Practical GHG accounting knowledge: GHG Protocol, Scope 1–3, emission factor selection, and the difference between a defensible footprint and a fast one.
- Familiarity with the reporting context — CSRD / ESRS E1, and ideally CBAM or product carbon footprints.
- Solid understanding of data models, interfaces and configuration — no coding required. Experience integrating ERP, energy or logistics data is a strong plus.
- The instinct to standardise. You notice when you are doing the same thing for the third time and turn it into a package.
- Budget and scope discipline: you state the limits of the engagement clearly to the customer rather than absorbing scope creep.
- Languages: fluent English. German or Spanish is a plus
- Some travel — below 10 %; onboardings run largely remote.
Join us for this and more...
- A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Munich, Madrid and beyond
About
osapiens develops holistic Software-as-a-Service solutions that help global companies ensure transparency, efficiency, and trust across their entire value chain. Through its cloud platform, the osapiens HUB, the company leverages innovative technologies, including artificial intelligence, to strengthen businesses while promoting human rights, ecological responsibility, and sustainable corporate governance.Founded in 2018 and headquartered in Mannheim, Germany, osapiens works with around 2,500 companies in over 50 countries across industries such as consumer goods, automotive, fashion, pharmaceuticals, and medical products. The company is backed by Goldman Sachs and Decarbonization Partners, reinforcing its commitment to responsible, sustainable growth and has reached unicorn status in January 2026.
Skills Required
- 5+ years in consulting, supply chain operations, procurement, data analytics, or regulatory implementation
- Track record of designing an engagement or onboarding model
- Fluent in English, with German or Spanish preferred
- Comfort working across diverse stakeholders
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The Company
What We Do
osapiens develops holistic Software-as-a-Service (SaaS) solutions that help global companies ensure transparency, efficiency, and trust across their entire value chain. Through its cloud platform, the osapiens HUB, the company leverages innovative technologies, including artificial intelligence, to strengthen businesses while promoting human rights, ecological responsibility, and sustainable corporate governance. Headquartered in Mannheim, Germany, osapiens supports over 2,500 customers worldwide, from SMEs to global enterprises, in driving sustainable growth and regulatory compliance.
