We believe that this is a very special place and we are delighted to have been ranked in the UK’s Best Workplaces awards. Working at Belron® International Limited means collaborating with intelligent, driven associates to solve people’s problems with real care. We know this will be the best place you’ll ever work.
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Role: Senior Supply Chain Technical Analyst (Köerber, Gains, Oracle)
Purpose of Role
Reporting to the Supply Chain Platform Manager, the role is accountable for sup
porting the Koerber (for Warehouse
- Management), GAINS (Inventory Management System), and Oracle Transport Management System.
- Managing the Supply Chain Tech Support Analysts, in tasks, objectives and succession planning. These platforms are operating against a global template, initially this will be in European countries.
- Responsible for minimising the risk associated with changes and ensuring that they are implemented and aligned to existing business process designs and that User Acceptance Testing has been completed.
- Responsible for understanding how both platforms enable the business processes and outcomes that the Belron business require to enable the supply chain to meet expected demand.
- Ensuring the value of processes are improved in a risk free way and deliver real benefits to the business.
- Acting as a technical gatekeeper ensuring that changes do not adversely impact the use of the either platform.
- Working in conjunction with the Supply Chain Design Authority for Koerber and Gains platform to assess the implications of the platforms roadmaps.
The role will be Accountable for:
Managing the Supply Chain System Administrators workload, skills and growth, in order to plan out succession
Establishing standards for administering the platforms and governing them against expected outcomes
Performing configuration and administrative changes within the scope of the role - Manage day-to-day administration, troubleshooting, and platform performance monitoring
Assessing all proposed changes to the both platforms and ensuring that the changes follow the relevant change process
A clear assessment of how the change may impact business processes and what the risk of the change is.
Providing technical expertise and input to the Design CoE when assessing changes
Assessing changes and identifying standard changes candidates
Attend Services CAB meetings as required to provide input on supply chain changes
Impact assess all non standard changes, providing feedback on regression as well as design quality
Support release manager in assessing risks around changes to be applied to the production environment
As a member of the Global Technology group must be able to effectively communicate with senior members of the
Supplier organisation, the Belron Business community as well as the IT organisation.
Responsibilities
- Actively support the general Change and Release management processes through provision of expertise in the application and the Belron business processes
- Assess changes as required and provide feedback on change documents and to governance forums
- Engage with process owners to facilitate understanding of technical changes in terms that allow them to provide feedback and approval as required
- Using their expertise work with the change and release manager propose additions to the list of standard changes for the both platforms
- To QA solutions prior to their delivery to production
- To interact with projects in order that they understand how the application is configured and managed in order that they can comply with the required ways of working and are able to deliver effectively avoiding risks
- Day-to-day administration and troubleshooting business and operational issues associated with the platforms, capturing appropriate data to escalation to the support partners Platform environment management
- Simple to moderate report changes in, such as modifying existing reports with additional search criteria or adding new search field elements and creating new report pages for single tables or multiple tables using simple joins.
- After go-live act as the single point of contact at the top of the Issue Escalation / Resolution providing supporting data if issues are escalated to support partners
- Provide guidance on a limited basis to support partner when they are supporting or developing the platforms
- Platform data administration: including new users, menus, location, pick and put-away sequences, zone date.
- SQL performance monitoring, index tuning and query changes.
- Proactive performance monitoring of the platform
- Print engine configuration (Bartender)
Skills & Experiences Required
- Experience: 6 Years+ IT Development and or Configuration experience with recent experience in a large
- international organisation
- Strategic: Experience in Warehouse Management Inventory Management Systems
- Strategic: Experience in Supply Chain operations from an IT perspective
- Ability to engage, build relationships with and influence senior leadership and key business stakeholders.
- Possesses good communication skills, with the ability to engage audiences at all levels..
- Ability to explain complex technical solutions in a way that business users can understand
- An understanding of IT General Controls and how these apply across the IT landscape and the processes in use to support the back office applications
Expert
- People management, task and succession
- Köerber and GAINS
- Supply chain operations
- System configuration and administration good practices
- Change Management
- Release Management
- IT Risks and Compliance
- Communication skills – both written and verbal covering a wide range of stakeholder groups from management level to operational level
- Highly Resilient
- Strong self motivation, ability to work independently when required
- Bias for action
Advanced
Advanced SQL skillset
Facilitation skills
Networking (across multiple functions, business units, external stakeholders)
Ability to positively resolve conflicts
Relevant industry understanding / experience in Supply Chain management
Understanding of IT methodologies
Ability to speak and write in English Language is required
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This exciting role comes a very competitive salary and an extensive benefits package.
To All Applicants: Unfortunately, it is not going to be possible to respond to every application so if you have not heard back from us within 7 days, please assume that, unfortunately, your application has not been successful.
Skills Required
- 6+ years IT development or configuration experience in a large international organisation
- Experience with Warehouse Management and Inventory Management Systems
- Experience in supply chain operations from an IT perspective
- Hands-on experience with Koerber WMS
- Hands-on experience with GAINS Inventory Management System
- Experience with Oracle Transport Management System (TMS)
- Advanced SQL skillset including performance monitoring, index tuning and query changes
- Print engine configuration experience (Bartender)
- People management, task allocation and succession planning experience
- Change Management and Release Management expertise
- Knowledge of IT risks, compliance and IT General Controls
- Strong stakeholder engagement, communication and facilitation skills
- Ability to explain technical solutions to business users and influence senior leadership
- Ability to speak and write in English
What We Do
Operating in 37 countries across 6 continents, and home to around 29,000 employees, who served 15 million customers in 2022, Belron is the world’s leading vehicle glass repair and replacement group. We focus on building strong brands in the countries we operate in. Our key brands include Carglass®, Safelite® AutoGlass, Autoglass®, Lebeau®, O'Brien®, Smith&Smith® and Speedy Glass® . Belron has a rich history and family values. How we do business today, our ethics and our spirit can be traced back to those values established many years ago in South Africa where we began. We are very clear about our purpose - we solve people’s problems with real care.
