Our Opportunity:
Chewy is looking for a passionate and customer-obsessed Senior Packaging Engineer to join our dynamic Delivery Experience team. In this role, you will take ownership of critical packaging initiatives that directly impact the way our customers experience Chewy-from Private Brands packaging to vendor collaboration, value-added services (VAS) strategy, and support for distribution and cold chain packaging solutions. We're seeking a detail-oriented and creative professional who thrives in a fast-paced environment and is eager to make a tangible difference. The ideal candidate will bring strong technical packaging expertise, analytical acumen, and a collaborative mindset to deliver innovative and sustainable packaging solutions. You'll work alongside a passionate, entrepreneurial team dedicated to delighting pet parents across the country.
What You'll Do
- Partner with the Chewy Private Label team and Chewy vendors to create primary packaging suitable for the ecommerce shipping environment.
- Assess and transform Chewy's VAS (value-added services) packaging strategy.
- Develop custom physical material tests, packaging tests, and other test protocols in addition to utilizing existing industry standards (ISTA and ASTM).
- Launch new distribution packaging initiatives in collaboration with operations teams, and work with analytics partners to measure success and ensure compliance.
- Partner with merchandising, suppliers, and testing partners to continuously improve on the Chewy delivery experience.
- Collaborate with systems and technical teams to enable new capabilities as part of Chewy's fulfilment strategy.
- Reduce damages and cost through testing and analysis of defect drivers in packaging, dunnage, and more.
- Support the pharmacy and cold chain packaging programs as needed.
- Assist analytics group with supply chain projects and initiatives outside of packaging as required.
- Improve Customer Experience (CX) by continually raising the capability of Chewy Supply Chain.
What You'll Need
- Bachelor's degree in Packaging Engineering, Mechanical Engineering, Supply Chain Management, or a related field from a leading institution.
- Minimum 6 years (or 5 for master's degree/MBA) experience in packaging for CPG, food, beverage, retail, or e-commerce companies.
- Strong ability to translate packaging design into measurable performance metrics (e.g., concessions, damages) and troubleshoot fulfillment-related issues.
- Familiarity with the cost and operational impact of packaging designs, from development through execution in fulfillment centers.
- Proven ability to work cross-functionally to ensure the seamless development, testing, and rollout of new packaging designs.
- Experience in a fast-paced e-commerce environment, with the ability to manage multiple programs simultaneously and communicate effectively with stakeholders.
- A data-driven approach, with the ability to analyze, test, and iterate packaging solutions based on operational outcomes.
- Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP, macros) and proficiency in Microsoft Office.
- Excellent written, verbal, and interpersonal communication skills.
- High attention to detail, exceptional organizational and problem-solving abilities, and a proactive, self-motivated mentality.
- Critical thinking and the ability to drive innovation and anticipate business needs related to packaging.
- Willingness to travel as needed.
Bonus
- Experience in e-commerce, retail, or manufacturing environments.
- Proficiency in SQL and Tableau for data analysis and visualization.
- Experience with packaging material sourcing or vendor engagement.
- Knowledge of cold chain and pharmaceutical packaging.
- Background in packaging sustainability initiatives
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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