Job Track Description:
- Requires broad technical expertise and company and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Achieves goals through the work of others.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Supervises daily tasks of complex business, technical support, or production teams.
- Sets team priorities to ensure timely project completion.
- Coordinates work activities with other supervisors.
- Makes decisions based on policies, procedures, and business plans.
- Receives guidance from manager.
- May not perform the work supervised.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.
Business Expertise
- Understands how to improve efficiency across related teams.
Impact
- Impacts the quality and effectiveness of the team and its contribution to the subfunction.
Leadership
- Sets priorities and mentors employees to meet daily deadlines.
Problem Solving
- Resolves day-to-day technical and operational problems.
Interpersonal Skills
- Uses tact to exchange information and handle sensitive issues.
Responsibility Statements
- Manages teams and provides direction to resolve problems.
- Manages client SLAs.
- Coordinates resource planning.
- Coordinates with support functions.
- Generates financial reporting
- Prepares employee payroll.
- Communicates with stakeholders and clients.
- Drives process efficiencies.
- Coordinates employee training and development.
- Manages people and performance.
- Manges risk management, security, compliance and business continuity.
- Manages client transitions.
- Responsible for billing and invoicing.
- Participates in customer meetings and conference calls.
- Ensures best business practices and standard business policies.
- Performs other duties as assigned
- Complies with all policies and standards
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Manage and supervise daily tasks of complex transaction processing teams
- Manage hiring, termination actions, and performance appraisals
- Manage training for three or more employees
- Prepare employee payroll
- Responsible for billing and invoicing
- Manage client SLAs and participate in client meetings/conference calls
- Generate financial reporting
- Coordinate resource planning and client transitions
- Drive process efficiencies and ensure best business practices
- Manage risk management, security, compliance and business continuity
- Communicate with stakeholders and clients
- Broad technical expertise and company/industry knowledge
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
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