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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.
Required Experience/Skills
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6-15 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content.
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Proven ability to craft content for end users.
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Ability to quickly learn complex technologies.
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High standards of quality and attention to detail.
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Experience with XML-based authoring tools such as Oxygen.
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Experience with source control software such as Perforce or Git.
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Excellent problem solver.
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Excellent communication and interpersonal skills
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Strong advocate for the customer.
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Ability to work collaboratively and manage multiple deliverables within tight deadlines.
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Strong team player with excellent communication skills.
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Bachelor's degree in a technical, communications, or writing field, or equivalent experience.
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Knowledge of DITA and structured authoring.
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Experience working in an Agile development environment
Desired Experience/Skills
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Experience with source control software
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Good to have ability to read, understand, and build short code samples in a variety of programming languages
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Experience with CRM applications (Salesforce familiarity a plus)
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Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.)
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Programming knowledge with HTML
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A related technical degree required
Benefits & Perks
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Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
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World-class enablement and on-demand training with Trailhead.com
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Exposure to executive thought leaders and regular 1:1 coaching with leadership
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Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
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For more details, visit https://www.salesforcebenefits.com/
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Top Skills
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way.
Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business.
Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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