The Program Management Office (PMO) at Zoox supports some of the company's most complex, cross-functional decisions and programs. When needed, members of the PMO will roll up their sleeves and work hand in hand with engineering and operations to solve issues that arise.
We pride ourselves on our ability to take complexity and translate that into meaningful actions and high-quality, timely decisions. We have a strong track record of helping the organization execute more effectively across a number of different programs and initiatives. We do this through clear thinking, problem-solving, implementing improved operational measures, and influencing and coaching tactics.
The PMO Processes & Tools Senior Program Manager will take end-to-end responsibility for defining and rolling out new program management processes and tools, or making improvements to existing ones.
In this role, you will:
- Own PMO Processes and Tools end-to-end: Manage the full lifecycle to deliver new PMO processes and tools (or improve existing ones), including requirements gathering, process definition and documentation, tool configuration, integration in the broader process and tool ecosystem, user training, rollout, enforcement, and when necessary, retirement.
- Artificial Intelligence: Leverage AI tools to accelerate your day-to-day work, and build applications and dashboards that support processes. Identify and realize opportunities to embed AI agents in the processes and tools that we own in order to reduce the burden on our users or provide them with new insights.
- Stakeholder Management: Act as a primary point of contact between PMO, IT, and engineering/operations stakeholders to ensure project objectives are aligned, and a shared understanding of requirements is maintained.
- Tool Expertise & Support: Serve as a subject matter expert for our core PMO tools (e.g., Jira, Confluence, Structure, Rich Filters, etc.), providing guidance, developing best practices, and creating user documentation.
- Planning, Reporting & Communication: Establish project plans, track progress against milestones, identify and manage issues and risks, and provide clear, concise status updates to leadership and stakeholders.
Qualifications:
- Bachelor's degree, preferably in a technology-related field.
- 10+ years of professional experience, with 5+ years of experience in technical project or program management, with a focus on systems and tools implementation.
- Experience with both waterfall and agile product development lifecycles, and associated enterprise-level project management software such as Jira, Confluence, Structure, or similar platforms.
- Familiarity with configuring automations within PM tools (e.g., Jira automations or AI agent embedding), and with leveraging AI tools (Gemini, Claude, etc.) to develop new processes, training content, dashboards, apps, etc.
- Comfortable with ambiguity and with owning several processes, tools and stakeholder groups at once, shifting between them as priorities change.
- Excellent communication and interpersonal skills, with a demonstrated ability to influence senior stakeholders and drive consensus.
- Strong analytical and problem-solving skills, with a talent for translating business needs into technical requirements and elegant solutions.
Bonus Qualifications
- Experience working in a fast-paced hardware and software development environment (e.g., robotics, automotive, aerospace, or consumer electronics).
- Scaled Agile, hybrid agile, or integrated master scheduling experience with a proven ability to drive alignment and delivery across multiple teams and portfolios.
- Familiarity with scripting automations for, and integrations with PM tools.
- Experience managing large-scale tool migrations or enterprise system integrations.
Skills Required
- Bachelor's degree, preferably in a technology-related field
- 10+ years of professional experience
- 5+ years of technical project or program management experience focused on systems and tools implementation
- Experience with waterfall and agile product development lifecycles
- Experience with enterprise project management software such as Jira, Confluence, Structure, or similar platforms
- Experience configuring automations within project management tools or embedding AI agents
- Experience leveraging AI tools such as Gemini or Claude to develop processes, training content, dashboards, or applications
- Ability to manage ambiguity and multiple processes, tools, and stakeholder groups simultaneously
- Excellent communication and interpersonal skills, including influencing senior stakeholders and driving consensus
- Strong analytical and problem-solving skills, including translating business needs into technical requirements
- Experience in a fast-paced hardware and software development environment such as robotics, automotive, aerospace, or consumer electronics
- Scaled Agile, hybrid agile, or integrated master scheduling experience
- Experience scripting automations for and integrating project management tools
- Experience managing large-scale tool migrations or enterprise system integrations
Zoox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoox and has not been reviewed or approved by Zoox.
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Healthcare Strength — Healthcare is extensive, with broad medical and vision options, company‑paid disability coverage, and multiple mental‑health resources. Feedback suggests coverage breadth and auxiliary programs support a wide range of needs.
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Parental & Family Support — Family supports include paid parental leave, additional pregnancy disability time, fertility coverage, and adoption/surrogacy assistance. Backup care and family‑oriented programs further reinforce support across life stages.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks are robust, including free daily meals, fitness subsidies, commuter support, and on‑site amenities. Feedback suggests these lifestyle benefits enhance convenience and workplace experience, especially for office‑based roles.
Zoox Insights
What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation. From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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