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Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community you will join
Airbnb is powered by our Host and Guest communities. Users are the center of the Airbnb platform. The Users & Quality team is responsible for everything related to building a holistic ecosystem around users, with the complexity ranging from individual travelers and hosts to large vacation rental businesses.
Our work includes but is not limited to:
- User platform - building a User entity platform that enables every team on Airbnb to create exceptional user experiences. This includes consolidating user data across Airbnb into a single source of truth, building an end-to-end system from data model to the interface layers, and maintaining a cohesive lifecycle that encapsulates the user journey on Airbnb.
- User identity - establishing the user identity workflows, policies, and account management to ensure every user account is verified and protected. Today there are multiple ways of creating and deactivating accounts, and account management is not personalized based on the types of users. Our goal is to set up the right account structures and relationships that support a vast variety of user types and to unify the account creation and management.
- User profile - building a comprehensive and rich understanding of our users that matches guests with the perfect hosts and homes. We want to truly understand our users and personalize their experiences based on their needs.
- User reputation - creating a hospitality system that helps Airbnb and hosts to deliver the magical stays. This requires collecting the right quality signals from users and synthesizing quality signals including reviews, customer service tickets, and others to form an accurate understanding of user reputation.
The difference you will make
We are seeking a highly skilled and motivated product engineering leader who is passionate about making a difference through their work. We are at the early journey of building a company-wide user centric platform and products in a multi-year effort. As a technical leader, you will have the unique opportunity to shape the technical and product directions from the beginning. You will be in charge of coming up with large scalable architecture for one or multiple User domain areas, prototyping user interactions and new product areas along with client engineers and cross functional leaders, and leading a group of talented engineers to deliver high quality user experience through multiple releases.
A typical day
- Work with cross functional partners (product managers, legal etc) to design and deliver high-quality products.
- Create paved paths and best practices for the User entity platform and drive alignments and adoptions across the company
- Lead efforts to architect, prototype, build and launch solutions for serving user product flows and user data.
- Provide critical input in team roadmap and technical direction.
- Influence and collaborate with stakeholders to adopt team goals and roadmaps.
- Build efficient and backend solutions that are reliable, performant and scalable.
- Mentor engineers both within and outside of the team
Your Expertise
- 12+ years of full-time work experience in software engineering, information technology, or related domains.
- Experience with designing and building large scale production systems or features.
- Technical leadership: hands on experience leading project teams, setting technical direction and strategy, prototyping to iterate ideas, and working cross functionally with Product and Data Science teams
- Strong communication and collaboration skills. Examples of working across teams and organizations on technical initiatives.
- Willing to work across the full stack to address technical challenges anywhere in the system.
- Experience with working in a cross-functional team that touches many of the core systems and user flows at Airbnb.
- Experience with service oriented architecture.
- Proficiency in one or more backend server languages (Ruby/Java/Kotlin), and expertise in popular storage systems such as relational databases, noSQL and caching.
- Breadth of knowledge in identity and users domain is a plus
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$244,000—$304,000 USD
What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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