Senior Staff Software Engineer, Trust

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role:
Cash App has grown rapidly to 50+ million users moving billions of dollars daily. To support this, we are building out Trust - a new organization responsible for product experiences aimed at promoting the health of the increasingly complex Cash App ecosystem. Trust works to improve Cash App access for our customers, while limiting access for bad or unauthorized users by detecting and preventing improper use across all of our core product areas. The teams under Trust creating these mission critical services and products include Identity, Access, Risk Controls and Support Automation. We appreciate broad perspectives, a willingness to dive deep, and a readiness to work collaboratively across many disciplines (including product, design, operations, legal, data science, ML).
About the teams hiring on Trust:
Access
The Access team is responsible for all things authentication and authorization at Cash. We ensure that our millions of customers can access Cash App safely and reliably while minimizing barriers to entry to the financial system. In addition to refining the core authentication customer experience, we support Cash App's expansion into new use cases and markets with reliable, well-designed access control primitives that empower engineering teams across the company.
Identity
The Identity team's goal is to enable good customers to use Cash App, while keeping identity thieves and fraudsters off of the platform. We are building a robust identity verification system that satisfies business, risk, and regulatory requirements. This is one of the most critical areas for Cash App, and has consistently been a top level business priority for over three years.
Support
Support Engineering builds the systems that enable an in-depth and amazing Cash Customer support experience. This includes the in-app messaging infrastructure, our ML-driven chatbot, AI sentiment analysis, voice integration, transaction search, and full stack web applications used by operational teams to resolve customer issues across the wide range of products Cash App offers.
You Will:

• Guide and participate in critical technical, design, and product discussions with leaders across our various product and engineering teams
• Actively contribute to the codebase
• Drive and influence cross org efforts and solve our most complicated technical problems. Be responsible for the successful delivery of projects through the entire lifecycle
• Be a technical leader for the team by upleveling our technical designs and product understanding
• Develop new best practices for the team to achieve operational excellence
• Be a pivotal partner for Engineering Leadership & cross-functional leaders

You Have:

• 12+ years of experience delivering quality software
• Experience envisioning and socializing technical solutions, socializing it and aligning partners for successful implementation.
• Proven track record of results leading organizational-wide projects
• Experience architecting highly scalable backend systems
• Natural curiosity to learn new technologies, solve interesting problems and build quality software
• Desire to find flaws in a system with many moving parts and take whatever steps are necessary to fix them

Technologies We Use And Teach

• Java, Kotlin
• HTTP, JSON, gRPC, Protocol Buffers
• MySQL, Hibernate, DynamoDB
• Kafka and event-driven architecture
• DataDog, Prometheus
• AWS, Kubernetes

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$239,600 - $359,400 USD
Zone B:
$239,600 - $359,400 USD
Zone C:
$239,600 - $359,400 USD
Zone D:
$239,600 - $359,400 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.