Senior Staff Outbound Product Manager - ITSM

Posted 12 Days Ago
Be an Early Applicant
Amsterdam
Hybrid
Expert/Leader
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
We're putting AI to work for people.
The Role
The Senior Staff Outbound Product Manager will shape the product roadmap and strategy through customer insights, enhance sales support, and channel market trends into product development while fostering cross-functional collaboration.
Summary Generated by Built In

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Team:
ServiceNow's IT Service Management (ITSM) Business Unit creates products and solutions that enable organizations to modernize, automate, and accelerate their IT workflows and practices. Our vision for ITSM is to be the leading intelligent service management platform that helps our customer deliver great employee experiences, enhance fulfiller productivity and increase business agility and service resilience while reducing costs.
Our product teams are organized into PoDs where Outbound and Inbound PMs work closely with our Product Success, Expert Services, Product Marketing, Research, Design and Engineering in a truly cross-functional team. We are looking for a Senior Staff Outbound Product Manager for our Employee Experience PoD.
Your Mission:
As a Senior Staff Outbound Product Manager, your strategic insights will not only shape our product's trajectory but also empower our sales teams and captivate our customers. You will stand at the vanguard, articulating the voice of the customer and steering our product evolution with compelling narratives and active engagement.
This is your chance to influence the crafting of features and experiences that define our next-generation IT and mobile offerings. Your technical savvy, empathy for customers, and substantial experience with the ServiceNow platform will be critical as you collaborate intimately with sales, solution consulting, and engineering teams, concentrating on ServiceNow functionalities to heighten our customers' connection to their digital environment.
Your Responsibilities:

  • Strategic Influence: Shape our product roadmap with insights from sales and customer interactions.
  • Sales and Marketing Alliance: Equip sales teams with insights and materials, and champion our product suite through direct engagement and industry events.
  • Customer-Centric Vision: Channel the customer's voice into product development for maximum impact and alignment with user needs.
  • Market Insight: Investigate market trends to inform product strategies, using tools to enhance sales and product usability.
  • Education and Advocacy: Cultivate educational programs to encourage product adoption and highlight customer success stories.


Your Growth Path:

  • Continuous Evolution: Receive ongoing training and support to keep pace with product features and market dynamics.
  • Impactful Analytics: Utilize data to shape product direction, remaining closely connected with customer feedback.
  • Relentless Innovation: Partner with customers and stakeholders in co-development efforts to refine product requirements.
  • Team Victory: Foster a culture of success and collaboration, playing a key role in aligning cross-functional teams.


Qualifications
Your Qualifications:

  • Experience: You bring 8+ years as a Product Manager, Product Owner, Consultant, or Analyst within a software product company. MBA or Master's degree preferred.
  • Customer Engagement: You have a history in a B2B client-facing role, preferably using the ServiceNow platform to achieve customer success.
  • ITSM Expertise: You possess a deep understanding of IT Service Management and the agility to master new technical concepts.
  • Digital Employee Experience: You are familiar with the Digital Employee Experience market and tools, and the challenges of creating a digital-first culture.
  • AI Expertise: You have a solid understanding of AI, and well-versed in GenAI, and LLM.
  • Strategic Decision-Making: You excel in balancing the possible with the desirable, taking into account technical feasibility and strategic goals.
  • Communication Excellence: You're skilled in presenting to large audiences and engaging with customers on an individual basis.
  • Adaptability and Learning: You think strategically, learn quickly, and communicate impactfully.
  • Collaborative Spirit: You enjoy and excel in a highly collaborative environment.


Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Top Skills

Servicenow

What the Team is Saying

Brady
Kristen
Jamil
Shanequa
Katya
Jaime
Alexander
Viviana
Pat
Suzanne
The Company
HQ: Santa Clara, CA
26,000 Employees
Hybrid Workplace
Year Founded: 2004

What We Do

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).

With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

Explore your future career with us, visit www.servicenow.com/careers.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

ServiceNow Teams

Team
Inside ServiceNow
About our Teams

ServiceNow Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible
Company Office Image
HQSanta Clara, CA
Singapore
TH
Company Office Image
JP
Company Office Image
Addison, TX
Amsterdam, NL
Atlanta, GA
Auckland, NZ
Company Office Image
Bengaluru, IN
Berlin, DE
Brisbane, QLD
Brussels, BE
Canberra, AU
Chesterfield, MO
Company Office Image
Chicago, IL
Ciudad de México, MX
Denver, CO
Company Office Image
Dublin, IE
Düsseldorf, DE
Franklin, TN
Gothenburg, SE
South Korea
Helsinki, FI
Houston, TX
Company Office Image
Hyderabad, IN
Issy-les-Moulineaux, FR
Johannesburg, ZA
Kirkland, WA
Lausanne, CH
Lille, FR
Company Office Image
London, GB
Lysaker, NO
Madison, WI
Madrid, ES
Melbourne, AU
Milan, IT
Milwaukee, WI
Minneapolis, MN
Montréal, QC
Company Office Image
New York, NY
Novi, MI
Oberbüren, CH
Orlando, FL
Perth, AU
Petah Tikva, IL
Pleasanton, CA
Riyadh, SA
Rome, IT
Company Office Image
San Diego, CA
Company Office Image
San Francisco, Heredia
San Francisco, CA
Company Office Image
San Francisco, CA
Company Office Image
Santa Clara, CA
São Paulo, BR
Søborg, DK
Solna, SE
Company Office Image
Staines, GB
Sydney, NSW
Tokyo, JP
Toronto, Ontario
Vienna, VA
Vienna, AT
Company Office Image
Waltham, MA
Washington, DC
Wellington, NZ
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account