The Role
Provide L1.5/L2 triage for production issues, perform application troubleshooting, manage incidents, and maintain documentation. Uphold reliability through SRE practices.
Summary Generated by Built In
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place to Work® Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.R1 RCM is a leading provider of revenue cycle services and physician advisory services to healthcare providers. We help transform and manage the commercial infrastructure of care organizations.With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.Location: Noida
Shift / On-call: 24x7 operations with rotational shifts including weekend & on-callRole Summary:Provide L1.5/L2-style triage for production issues from monitoring alerts and end-user reports. Perform initial application troubleshooting using Logic Monitor, AppDynamics, Azure Application Insights, logs, and basic Azure checks, manage Major Incidents and escalations with strong technical context, maintain high-quality documentation/runbooks, and uplift reliability through SRE-aligned practices (SLIs/SLOs, alert quality).Key Responsibilities:
Shift / On-call: 24x7 operations with rotational shifts including weekend & on-callRole Summary:Provide L1.5/L2-style triage for production issues from monitoring alerts and end-user reports. Perform initial application troubleshooting using Logic Monitor, AppDynamics, Azure Application Insights, logs, and basic Azure checks, manage Major Incidents and escalations with strong technical context, maintain high-quality documentation/runbooks, and uplift reliability through SRE-aligned practices (SLIs/SLOs, alert quality).Key Responsibilities:
- Own ticket lifecycle: create, investigate, update, resolve incidents/service requests using runbooks, ensure SLA compliance.
- Identify potential Major Incidents, trigger escalation, join bridges, and provide structured updates (impact, scope, findings, next actions).
- Perform initial application/API troubleshooting beyond basic checks: error/latency analysis, dependency triage, log-based diagnosis.
- Use AppDynamics and Azure App Insights to analyze performance and availability
- Maintain detailed work logs, update/create runbooks/KB articles, propose alert tuning and monitoring improvements.
- Support change/maintenance windows (alert suppression/reactivation) and validate pre/post health.
- Experience: 6–7+ years in NOC/Production Support/Application Support/Operations.
- Azure Application Insights hands-on (failures/performance/dependencies, basic query capability preferred).
- Strong SRE fundamentals: SLIs/SLOs/SLAs, alert noise reduction, runbook-driven operations, error budget, RCA, automation etc .
- Incident & Escalation Management: strong ownership, prioritization, SLA discipline, high-quality ticket notes.
- Major Incident Handling: bridge participation, stakeholder communication, structured incident updates.
- Application Troubleshooting: HTTP basics, identifying app vs dependency vs infra symptoms.
- Good understanding of Kubernetes monitoring and alerting configuration.
- Log Analysis: time correlation, error pattern analysis, evidence collection for escalations.
- APM/Observability: hands-on with AppDynamics for triage (transactions, errors, latency, dashboards).
- ITIL Awareness: Understanding of Incident/Major Incident/Change processes, Problem Management understanding
- Communication & Documentation: runbooks/KB creation and clear written/verbal communication.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook
Skills Required
- 6 - 7+ years in NOC/Production Support/Application Support/Operations.
- Hands-on experience with Azure Application Insights.
- Strong SRE fundamentals (SLIs/SLOs/SLAs, alert noise reduction).
- Incident & Escalation Management experience.
- Application Troubleshooting knowledge.
- Good understanding of Kubernetes monitoring.
- Communication & Documentation skills.
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
-
Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
-
Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
-
Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
