Senior/Staff Engineer, DEMQRA HBM RMA

Our vision is to transform how the world uses information to enrich life for all.
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
As a DRAM and Emerging Memory Quality and Reliability Assurance (DEMQRA) High Bandwidth Memory (HBM) Returned Material Authorization (RMA) Engineer at Micron Technology, Inc., you will oversee failure analysis of customer-returned HBM products, summarize electrical and physical findings, identify root causes, and establish containment plans. You will partner with engineering and manufacturing teams to implement corrective actions and communicate findings to customers and internal stakeholders. This role requires strong knowledge of device characteristics and manufacturing processes, along with the ability to manage multiple customers and issues while ensuring timely cross-functional follow-up.
Responsibilities:
Customer RMA & Failure Analysis Management

• Understand customer complaints as they relate to DRAM components or modules.
• Engage customers or customer representatives to clarify specific failure conditions when additional information is required.
• Oversee and direct bench-level, system-level, and ATE-level analysis and interpret results.
• Coordinate detailed component-level electrical failure analysis (EFA) and physical failure analysis (PFA) and interpret findings.

Cross-Functional Analysis & Corrective Actions

• Review feedback and Corrective Actions (CA) from manufacturing and engineering teams.
• Drive follow-up discussions to ensure findings adequately address customer concerns.
• Translate technical analysis into clear, customer-friendly conclusions.
• Analyze data from multiple sources to identify trends and variations.
• Communicate required process and product improvements to relevant teams.

Customer Reporting & Technical Support

• Summarize RMA background, investigation activities, and failure analysis results.
• Identify root causes and potential improvements for inclusion in customer reports.
• Provide containment information and associated risk assessments.
• Generate interim and final Failure Analysis (FA) reports for customers.
• Provide ongoing technical support for customer questions and concerns related to FA findings.

DRAM Technology & Application Expertise

• Maintain knowledge of the latest DRAM process technologies.
• Understand differences between technology nodes and their associated risks.
• Maintain a strong understanding of device datasheet specifications.
• Stay current on common customer DRAM applications.
• Partner with field support teams to maintain awareness of customer issues and status.

AI Enablement & Continuous Improvement

• Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.
• Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one's scope of work.

Requirements:

• B.Sc. or higher in Electrical Engineering, Electronic Engineering, Computer Engineering or equivalent.
• Over 5 years of experience in the semiconductor field
• Knowledge of DRAM operation, fabrication process and semiconductor device physics
• Advanced understanding of electronic circuits.
• Basic understanding of DRAM/motherboard/CPU architecture and operation.
• Familiarity with failure analysis, troubleshooting/debugging, advanced packaging, wafer testing, component testing and module testing concept and flow.

Preferred Skills:

• Experienced in computer, laptop or server OEM and focus on system level debug or CPU or DRAM or SYSTEM FAE is a plus.
• Demonstrate proficiency in adopting AI tools (Copilot, OpenCode, Claude Code, etc.) to increase productivity and automate workflow.

Soft Skills:

• Clear technical communication and presentation skills.
• Cross-functional collaboration and stakeholder engagement.
• Learning agility and continuous improvement mindset.

Embody Micron's Core Values

• People - Respect, develop, and empower others
• Innovation - Drive continuous improvement and breakthrough thinking
• Tenacity - Show grit and determination
• Collaboration - Build trust and foster teamwork
• Customer Focus - Deliver excellence and value
• Speed - Act with purpose and set the pace

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
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