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Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
Lead systems operations and SRE initiatives focused on reliability, observability, automation, incident response, and production support. Develop monitoring, alerting, dashboards, SLO/SLI metrics, and automation to improve availability and reduce recovery time. Support application modernization and migration from on-premises environments to cloud platforms. Troubleshoot complex production issues, optimize batch performance and databases, perform root-cause analysis, and collaborate with technical teams and vendors to deliver resilient systems.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer.
In this role, you will:
26 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking a Senior Systems Operations Engineer.
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4 years of application development, implementation and Support experience (JAVA / .Net )
- 3+ years of strong experience on production monitoring tools such as Splunk/Google Cloud Logging(GCL), AppDynamics etc.
- 2+ years of experience working on any Cloud environments - IBM OpenShift, Azure, GCP, Pivotal Cloud Foundry(PCF)
- Strong hands-on experience with OpenShift and container orchestration platform like Kubernetes.
- Experience with on-premise to cloud migration, including hybrid environments.
- 2+ years of strong experience working on Java, React, Mongo DB, Kafka, Spring Microservices, API development.
- Proficiency in scripting and automation using languages like Python, Bash etc.
- Expertise using observability tools such as Prometheus, Thousand Eyes and Grafana.
- 2+ years of experience in one or a combination of the following: Agile, Kanban, or Lean methodology
- Strong in Oracle and SQL Database queries, procedures, functions, stored procedures, performance tuning, PL/SQL.
- Excellent verbal, written, and interpersonal communication skills
- Outstanding problem solving and decision making skills
- Ability to help triage complex technical support issues In-depth technical solution knowledge, including installation, configuration, performance tuning
- Strong analytical skills with high attention to detail and accuracy
- Strong leadership skills, ability to lead and drive platform transformation initiatives in the team by taking up more ownership and accountability.
- Ability to develop partnerships and collaborate with other business and functional area
- Core responsibilities for this Site Reliability Engineer (SRE) position are:
- Proficient in software development leveraging OOPS Programming concepts (JAVA / .Net), React, Mongo DB, Kafka, Spring Microservices, API development.
- Responsible for Driving SRE Initiatives (Code Analysis and Solutioning, Automation, Instrumentation, Resiliency, Reliability and Stability Improvement).
- Automate key SRE metrics and processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, alerting/notification systems, and to reduce time to recovery.
- Enhance end to end application or system observability by creating new alerts and developing dashboards using the monitoring/log analysis/analytic tools such as Splunk, AppDynamics, Elastic Search, PowerBI, Tableau etc
- Use Splunk, AppDynamics and other monitoring tools to identify, analyze and resolve complex production issues in real-time.
- Collaborate with teams to migrate on-premise environments to cloud platforms like IBM OpenShift, Azure or GCP.
- Onboard critical customer journeys to assess the availability of critical business flows, identify service level objectives and indicators, instrument applications for observability, onboard to CI/CD pipeline taking advantage of continuous testing, introduce continuous inspection, continuous improvement, and conduct destructive testing to reach 99.995% availability for the firms critical products and services leading to higher customer satisfaction and customer experience.
- Understands Application logging standards and able to engineer health check and monitoring solutions
- Strong knowledge on RDBMS and ability to design Entity Relationship in conjunction to development work
- Proficient with Database Programming, SQL, Stored Procedures
- Incident Management: Triage incidents, engage partner teams, provide status updates and facilitate business user communication.
- Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
- Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
- Automation of manual production support activities - Daily Health Check, BCP Fail over, Daily/Weekly Reporting, Application Pool recycling and Start/Stop scripts etc.
- Identify bottlenecks in Batch processing and provide solutions to improve performance
- Support communication efforts with application teams.
26 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 4+ years of Systems Engineering, Technology Architecture, or equivalent experience through work, training, military experience, or education
- Application development, implementation, and support experience with Java or .NET
- Experience with production monitoring tools such as Splunk, Google Cloud Logging, or AppDynamics
- Experience working in cloud environments such as IBM OpenShift, Azure, Google Cloud Platform, or Pivotal Cloud Foundry
- Hands-on experience with OpenShift and Kubernetes or another container orchestration platform
- Experience with on-premises to cloud migration, including hybrid environments
- Experience with Java, React, MongoDB, Kafka, Spring Microservices, and API development
- Proficiency in scripting and automation using Python, Bash, or similar languages
- Experience with observability tools such as Prometheus, ThousandEyes, and Grafana
- Experience with Agile, Kanban, or Lean methodologies
- Oracle and SQL database querying, procedures, functions, stored procedures, performance tuning, and PL/SQL
- Excellent verbal, written, and interpersonal communication skills
- Strong problem-solving, decision-making, analytical, leadership, and collaboration skills
- Ability to triage complex technical support issues and perform installation, configuration, and performance tuning
- Knowledge of application logging standards and experience engineering health-check and monitoring solutions
- Knowledge of relational databases and ability to design entity relationships with development teams
- Experience with incident management, problem management, root-cause analysis, alert configuration, business transaction monitoring, and production automation
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
