Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position : Senior Specialist, Workforce Planning & Optimization(Hub Operations)
As the Workforce Planning & Optimization Specialist (HUB Operations), you will serve as the strategic labor and capacity planning backbone for Coupang’s HUB sortation facilities co-located within our Fulfillment Centers (FCs). You will own end-to-end capacity planning to ensure seamless downstream last-mile operations.
In this role, you will balance operational excellence with cost efficiency—modeling temp worker incentive structures, managing senior/perm labor ratios, optimizing Cost Per Hour (CPH) through precision rostering, and building analytics dashboards to drive quality and execution. You will act as the key liaison between HUB Operations, FC Manpower teams, in-house hiring, and external staffing agencies.
What you will do?
Capacity & Labor Modeling: Build, maintain, and refine comprehensive capacity plans across all Taiwan HUBs. Model demand forecasts against show-up rates, attrition, and optimal senior/tenured temp labor ratios.
Cost & Incentive Optimization: Design and implement competitive, cost-effective temp worker incentive structures. Drive intelligent rostering strategies to achieve low, optimized Cost Per Hour (CPH).
Talent Pool Development: Strategy-build and maintain a reliable pool of tenured/senior temporary workers to ensure shift stability, high quality, and fast operational ramp-ups.
Stakeholder & Agency Management: Serve as the trusted partner to HUB Operations leaders. Collaborate daily with FC Manpower teams (given shared facility roofs), in-house talent acquisition, and external vendors/agencies.
Operations Analytics & Dashboarding: Build scalable dashboards, data models, and tracking tables to showcase critical input metrics, labor show-up trends, and quality guardrails for leadership decision-making.
Essential Qualifications:
- Experience: 4+ years of hands-on experience in workforce planning, labor modeling, or capacity planning within high-volume logistics, fulfillment centers or similar HVH operations
- Analytical & Data Skills: Advanced proficiency in quantitative data analysis and visualization (e.g., SQL, Excel, Tableau, or Power BI) with a track record of building labor tracking models and operational dashboards.
- Cost & Capacity Optimization: Proven capability in labor cost management, Cost Per Hour (CPH) optimization, shift rostering, and modeling temporary labor incentive/wage structures.
- Vendor & Stakeholder Management: Experience managing temporary staffing agency relationships, vendor SLAs, and collaborating with cross-functional operational teams and HR/Talent Acquisition.
- Problem-Solving & Adaptability: Strong numerical acuity to model variance in demand forecasts, show-up rates, and attrition in high-tempo operational environments.
- Language Proficiency: Basic English ( especially speaking)
- Industry Background: Direct experience in co-located fulfillment center environments within express delivery, parcel logistics, or e-commerce.
- Advanced Analytics: Working knowledge of Python or R for predictive forecasting, labor show-up probability modeling, or advanced data structures.
- Program Management: Track record of designing and executing temp worker engagement strategies, core/flex labor ratio frameworks, or shift stability programs from scratch.
- Cross-Border/Multinational Context: Experience working in a fast-paced, matrixed global technology or e-commerce enterprise; conversational proficiency in Korean is a plus.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
https://www.coupang.jobs/privacy-policy/
Skills Required
- 4+ years of hands-on experience in workforce planning, labor modeling, or capacity planning within high-volume logistics, fulfillment centers, or similar operations
- Advanced proficiency in quantitative data analysis and visualization using tools such as SQL, Excel, Tableau, or Power BI
- Experience building labor tracking models and operational dashboards
- Experience managing labor costs, Cost Per Hour optimization, shift rostering, and temporary labor incentive or wage structures
- Experience managing temporary staffing agency relationships and vendor service-level agreements
- Experience collaborating with cross-functional operations, HR, and Talent Acquisition teams
- Strong numerical ability to model demand forecast variance, show-up rates, and attrition
- Basic English proficiency, especially speaking
- Direct experience in co-located fulfillment centers, express delivery, parcel logistics, or e-commerce
- Working knowledge of Python or R for predictive forecasting, show-up probability modeling, or advanced data structures
- Experience designing and executing temporary-worker engagement strategies, core/flex labor frameworks, or shift stability programs from scratch
- Experience in a fast-paced, matrixed global technology or e-commerce enterprise
- Conversational Korean proficiency
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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