Senior Specialist, Social Media PV CoE

If you’re interested in this role, please apply in English and include an English version of your CV.

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

As Safety Data Analyst, Social Media Monitoring, you will play a critical role in Moderna’s global safety surveillance operations. This individual contributor position is responsible for the end-to-end quality review, validation, and classification of safety and product quality data derived from Moderna-sponsored social media sites, social listening, and other monitored digital platforms. You will be at the intersection of real-time safety vigilance and digital health data, ensuring rapid assessment, traceability, and communication of potential safety events. The role demands acute attention to detail, strong pharmacovigilance acumen, and comfort with technology-based platforms. As Moderna integrates digital innovation into our safety operations, this role also presents a unique opportunity to get close to emerging Generative AI tools used in data capture and analysis.

Here's What You’ll Do:

Your key responsibilities will be:

• Reviewing social media and social listening data records to detect and validate reportable safety events and product quality complaints.

• Performing quality checks to ensure accurate safety event classification, MedDRA coding, and appropriate product assignment.

• Identifying valid and invalid Individual Case Safety Reports (ICSRs) and Product Quality Complaints (PQCs) with precision and compliance.

• Sending timely safety and product quality notifications to relevant internal teams (Drug Safety and Product Quality).

• Posting due diligence messages to reporters on monitored platforms (as permitted) and ensuring documentation of these interactions.

Your responsibilities will also include:

• Routing invalid ICSRs to internal dashboards to support broader signal detection activities.

• Supporting reconciliation processes to confirm data completeness and traceability.

• Escalating discrepancies, communication delays, or technical issues in data handling systems.

• Contributing to the generation of process KPIs and metrics.

• Assisting in inspection readiness, process improvement initiatives, and maintenance of monitoring tools as needed.

• Maintaining documentation in alignment with Good Documentation Practices (GDP).

• Supporting adjacent departmental initiatives and cross-functional collaborations when assigned.

The key Moderna Mindsets you’ll need to succeed in the role:

• “We obsess over learning. We don’t have to be the smartest—we have to learn the fastest.”
  This role operates at the frontier of real-time digital signal detection. Adopting this mindset ensures you continuously enhance your understanding of evolving social platforms, safety trends, and digital health technologies to keep Moderna at the forefront of safety science.

• “We digitize everywhere possible using the power of code to maximize our impact on patients.”
  The role integrates Moderna’s digital-first approach into pharmacovigilance practices. Embracing this mindset enables you to work effectively with digital tools—including AI-driven solutions—to improve case intake, classification, and communication processes.

Here’s What You’ll Bring to the Table:

• University degree in Pharmacy/Medicine or other relevant life sciences discipline (Nursing, Experimental Medicine, Microbiology, Veterinary, Biotechnology, Physiotherapy, Medical Biology or similar)

• Minimum 3 years’ experience in Pharmacovigilance, Drug Safety, or Quality roles.

• Experience with safety systems (e.g., MedDRA coding) preferred.

• Strong knowledge of ICSR requirements, product quality complaint handling, and PV regulatory standards (ICH, EMA, FDA).

• Proficiency in English (knowledge of additional languages a plus).

• Familiarity with social media monitoring tools and digital platforms is desirable.

• Proficiency in English (verbal and/or written) required due to global collaboration needs.

• Strong time management, problem solving, and critical thinking skills

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare, plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being with access to fitness, mindfulness, and mental health support

• Family building benefits, including fertility, adoption, and surrogacy support

• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

• Savings and investments to help you plan for the future

• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [email protected]. 

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