Senior Specialist - Scrum Master

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Scrum Master

Are you ready to shine?

At Sun Life, we empower you to be your most brilliant self.

Who we are?

Sun Life is a leading financial services company with 157 years of history that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:

• Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance
• Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products
• Advice. Financial planning and retirement planning services
• Asset management. Pooled funds, institutional portfolios, and pension funds

With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally.

Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.

Asia Service Centres (ASC) provides Technology and Business Services to Sun Life businesses globally. Started in 2006, since then ASCI has achieved scale, growth, and operational maturity. We’ve also institutionalized Sun Life's global standards by integrating closely with their corporate functions. Asia Service Centres today has more than 1100 Engineers, 200+ AWS professionals, and a group of Certified Actuaries. They deliver various complex business solutions. The current workforce comprises of 75% Gen Y. We’re proud to be a young, bustling organization.

The Asia Service Centres’ core digital competencies are cloud, mobile, data analyt­ics, visualization, and RPA. In the past three years, we have launched over 20 digital assets, including the Sun Life Mobile Application, Conversational AI bots and many cutting-edge solutions. We’ve evolved our capability in information technology, business processing, investment research, and enterprise infrastructure to Sun Life businesses around the globe. Digital transformation, for us, is not just about technology advancement and application, but also about enabling business strategy. It's about building new business models, en­hancing operational and value-chain ef­ficiency, and creating best-in-class ex­periences. It’s also about building a digital culture and mindset. We enable all this with the latest technologies, data-driven insights, skillsets, talent and change frame­works.

We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.

Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to take action and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.

We strive to Shine Together, Make Life Brighter & Shape the Future!

What will you do?

At Sun Life you will work as a Scrum Master within the team. In this role you will be working work closely with onshore North American IT teams using Agile methodologies.

Your scope of work / key responsibilities:

Implement and promote the use of Agile methodology within agile team: 

• Facilitate agile ceremonies including sprint planning, sprint review, retrospectives, and daily standup.
• Create a forum for discussing vision, goals, and Product Backlog items amongst the team.
• Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution.
• Ensure that proper documentation (i.e., program vision statement, program backlog, program roadmap, release plan, sprint backlog, and increments) is prioritized and added to the team’s backlog of work.
• Report on the team’s sprint cadence, velocity and burn down chart against the overall plan and remaining backlog.
• Compliance with SLF policies and procedures for delivery and implementation

Ensure the team embraces agile principles, values, and framework: 

• Ensure the cross functional team are working collaboratively and cohesively across all disciplines – product, design, engineering, testing – to deliver upon the product vision in a timely and high quality.
• Coach the development team and help lead and ensure the “agile mindset” is fully adopted and understood.
• Assess and coach the team to higher levels of performance, focus, commitment, respect, and openness while tracking acceleration metrics.
• Facilitate efforts with the support and implementation teams on how to integrate agile methodologies into a Waterfall environment.
• Encourage an environment of open communication and collaborative problem solving and where the impact of mistakes can be minimized through early detection as well as making them into learning opportunities.
• Drive adoption of Scrum / Agile methodologies for outlining and delivering key objectives and influence stakeholders from a project, product, and cultural perspective.
• Train & hands-on demonstrate Agile concepts & use of artifacts such as user stories, impact maps, story maps, big visible charts, planning, estimation, governance sessions, etc.
• Builds a high performing team managing intrapersonal conflicts.

Develop and nurture strong partnering relationships with Product Owner, Delivery Team, and stakeholders: 

• Develop strong partnerships with the Product Owner and Delivery Teams to gain strong understanding of objectives, sustain open dialogue to manage product backlog efficiently.
• Foster engagement and collaboration between teams to bring technology together ensuring it runs in an Agile way with the end product and customer experience at the forefront.
• Influence a wide range of stakeholders (i.e., Business, Delivery, IT) to remove impediments and maximize team output.
• Support and educate the Product Owner and Delivery on agile principles and practices to preserve the team from external pressures which may inhibit its productivity.
• Protect the team from outside interruptions and distractions.

Support additional activities:

• Support hiring process when needed which involves working with different stakeholders to pass on the demand and JD, get the profiles reviewed, maintaining candidate records, panel & slot scheduling etc.

We require someone with / key experience:

• Scrum Master with 8-10 years of experience, driving the scrum process including helping the team focus on daily Sprint goals.
• 3+ years of experience in project management / people management is an asset.
• Strong organizational, multi-tasking and time management skills to work effectively in a changing environment balancing operations and project delivery.
• Strong problem solving and analytical skills, including ability to effectively address any issues in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to develop problem solving skills among direct reports and other team members as appropriate.
• Exposure in handling more than one agile team is preferred.
• Ability to report on the team’s progress using agile methodology.
• Well versed in navigating complex organizational structures and capability to develop productive working relationships with internal stakeholders across the region and globally
• Exposure to modern technologies and methodologies like Agile, Mobile, APIs, DevOps etc.

Certifications: CSM / PSM

Primary Location: IN-Haryana-Gurugram

Schedule: Full-time

Job Category:

IT - Digital Development

Posting End Date:

16/01/2025