Senior Specialist - Sales Operations

Job Summary
You will be responsible for ensuring the sales process runs smoothly, and that the sales team has all the support they need to be successful. You will work closely with the sales team, partners, and other stakeholders to coordinate presales activities, manage invoices and payments, and maintain sales operations to the optimum.
Job Objectives

• Support the sales team in achieving their targets by providing accurate and timely pre-sales costing and P&L calculations.
• Ensure that the sales team has access to the latest and most accurate information, enabling them to be more effective in their role.
• Streamline the sales operations process and improve overall efficiency.

Job Responsibilities
Bidding & RFP Management

• Proper adherence to the proposal lifecycle process and timelines, and in managing tender and proposal-related correspondence
• Maintain and update the repository of all RFP responses, proposals, and templates.
• Collaborate with cross-functional teams to ensure timely submission of RFP responses.
• Manage and maintain relationships with key stakeholders including clients, partners, and internal teams.
• Ensure that all proposals are compliant with the company's policies and standards.

Support Sales Team

• Provide support to the sales team by managing pre-sales costing and P&L calculations accurately.
• Coordinate with sales team and partners to ensure effective collaboration and information sharing.
• Manage invoices, payments, and sales support accurately to ensure timely delivery of services to clients.

Partner-related activities

• Manage pre-sales activities with partners including identifying opportunities, proposal development, and presentation.
• Coordinate with consortiums for bid submissions and ensure that all bids are submitted accurately and on time.

Sales Operations Support

• Maintain and update the sales library and templates to ensure that the sales team has access to the latest and most accurate information.
• Manage the sales operations and sales admin team to ensure that all sales-related activities are performed effectively.
• Develop and implement processes and systems to improve the efficiency of the sales operations function.

Managerial Responsibilities
Team Hiring & Selection

• Contribute to defining team Job Descriptions and competencies.
• Perform interview & selection activities and facilitate onboarding & orientation of new Team Members.

Team Management

• Build and lead a diverse group of talented HR professionals. Hire, develop, mentor, manage and motivate the team.
• Build a transparent, open, and consistent communication system between self and team members, while ensuring that the team has clear understanding of business direction, strategy, and results.
• Consistently monitor team's work and performance by conducting regular team meetings and systematic reviews.
• Enhance team's engagement levels by creating a positive work environment and by ensuring alignment of individual & team objectives to organizational goals.
• Assist and support team in achieving team goals and elevating productivity.
• Manage the design and implementation of team scorecards in collaboration with the Strategy function.
• Ensure continuous reporting of KPIs.
• Manage underperforming team members.
• Act as an end escalation point for team’s critical issues and ensures solving them in a timely manner

Employee Development & Performance Management

• Effectively use performance management mechanism to ensure growth and development of each individual team member - setting clear objectives, scheduling periodical informal performance conversations and formal review sessions, providing constructive feedback.
• Support & guide individual employees in the team to achieve work and personal development goals through coaching and mentoring.
• Contribute to career path planning by creating development plans for individual team members and ensuring plan implementation.
• Aid in succession planning by determining the critical roles in the team and identifying ideal successors for the critical roles.
• Ensure training need analysis is done for team members and that the chartered training programs are administered properly

Processes, Best Practices & Work Standard Management

• Ascertain that work processes and tools followed by the team are effectual and of high standards.
• Establish and document best practices.
• Compare current practices to relevant industry best practices and bridge gaps (if any).
• Closely monitor & audit the processes of the function to ensure the quality & work standards are maintained.
• Evaluate the efficiency of the tools and constantly update them.
• Research the evolving areas of work, new market trends & changes and keep functional processes and standards updated by incorporating these trends and changes into the work model and leading its adoption.

Job Requirements
Educational Qualification

• Bachelor’s degree in business administration, Marketing, Sales or related field.

Previous Work Experience

• Minimum of 5-7 years of experience in Sales Operations, Bidding and RFP Management, or a related field.
• Experience in the technology or software industry preferred.

Skills and Abilities

• Strong organizational skills.
• Ability to work independently as well as in a team environment.
• Ability to work in a fast-paced and dynamic environment.
• Attention to detail and ability to work under challenging situations and meet tight deadlines