At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NiCE is seeking an experienced, highly driven Services Program Manager with strong expertise in delivering large-scale, complex technology programs—specifically in the financial services domain. This role requires deep hands-on program governance capabilities, exceptional stakeholder management, and cross-functional leadership to drive end-to-end execution of Actimize delivery programs.
You will collaborate with global teams to ensure seamless execution across all lifecycle stages while maintaining strong client relationships and program governance standards.
Work Hours (Mandatory):
- EMEA Shift: 2 PM to 10 PM IST
How will you make an impact?
In this role, you will be accountable for full program lifecycle leadership and act as a key liaison between clients, business teams, technical teams, and GTC. You will ensure programs run smoothly, meet expectations, and deliver measurable outcomes.
- Owning and leading the complete delivery lifecycle including requirements, design, implementation, testing, and deployment.
- Governing program execution across multiple workstreams while ensuring adherence to scope, schedule, and budget.
- Building and maintaining strong client relationships at all levels.
- Preparing and delivering executive-level program updates and governance reports.
- Managing escalations and driving corrective action plans to closure.
- Identifying program risks, conflicts, and mitigation plans proactively.
- Collaborating with global NiCE teams to resolve cross-functional dependencies.
- Acting as a key interface between business stakeholders, technical teams, and GTC.
- Ensuring compliance with NiCE processes, delivery frameworks, and Code of Ethics.
Have you got what it takes?
Experience & Qualifications
- Minimum 10+ years of hands-on technology experience.
- Minimum 5+ years of project/program management experience.
- Mandatory experience leading large-scale enterprise Cloud Migration programs.
- PMP or Prince2 certification – Mandatory.
- Strong expertise with MS Project and deep understanding of SDLC (Waterfall).
- Experience in Financial Services / Capital Markets / Investment Banking.
- NiCE Actimize experience – Preferred.
- Bachelor’s degree or equivalent.
Skills & Capabilities
- Excellent English communication and stakeholder management skills.
- Ability to manage multi-stakeholder, high-complexity delivery environments.
- Strong analytical, organizational, and governance capabilities.
- Ability to collaborate across global teams and drive program outcomes.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11667
Reporting into: Group Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 10+ years of hands-on technology experience
- 5+ years of project or program management experience
- Experience leading large-scale enterprise cloud migration programs
- PMP or PRINCE2 certification
- Strong expertise with Microsoft Project
- Deep understanding of SDLC and Waterfall methodologies
- Experience in financial services, capital markets, or investment banking
- Bachelor’s degree or equivalent
- NICE Actimize experience
- Excellent English communication and stakeholder management skills
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
