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The Role
Serve as primary HR operations contact handling employee inquiries, relations, onboarding/offboarding, attendance and payroll inputs, HRIS data integrity, compliance, engagement programs, and cross-functional coordination. Lead HR initiatives, process improvements, townhalls, and sensitive employee matters while partnering with managers to maintain a fair, compliant workplace.
Summary Generated by Built In
- Providing guidance and support to employees on HR-related inquiries, policies, and procedures.
- Serving as the first line of contact for all team member inquiries via People Tickets, email and / or slack.
- Work closely with team leaders and department managers to understand employee issues and provide timely resolutions in line with company policies.
- Manage employee relations matters such as PIP processes, grievance redressal, and sensitive employee concerns while partnering with managers to maintain a fair, compliant, and positive work environment.
- Identifying opportunities for process improvements within HR operations and contributing to streamlining HR processes and systems.
- Accurately completing off boarding formalities, drawing actional insights from information gathered from exit interviews
- Manage attendance, leave administration, and coordinate monthly payroll inputs with accuracy.
- Maintain and update HR records, employee files, and ensure data integrity within HRIS tools.
- Coordinate monthly townhalls, ensuring smooth execution and agenda alignment.
- Handle compliance with labour laws, internal HR policies, and audit requirements.
- Drive employee engagement programs, coordinate internal communications, and support R&R initiatives.
- Foster a positive workplace culture by proactively identifying potential issues and gathering employee feedback.
- Collaborating on HR projects and leading initiatives, such as performance management, talent processes, and diversity and inclusion programs.
- Liaise with other departments, such as Talent Acquisition, Admin, and IT, to ensure a smooth and efficient workflow.
- Address internal administrative queries related to access cards, seating, and travel/cab coordination.
Requirements
- Bachelor’s or Master’s degree in Human Resources, or related field.
- 5–8 years of experience in HR operations with some exposure to administrative responsibilities.
- Strong interpersonal and conflict-resolution skills with the ability to build rapport across teams.
- Proficiency in MS Office and HRIS platforms (preferably Zoho People or ADP).
- Detail-oriented, process-driven, and responsive to dynamic workplace needs.
Timings : US Shift (6:30 PM to 3:30 PM IST)
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
Skills Required
- Bachelor's or Master's degree in Human Resources or related field
- 5-8 years of experience in HR operations with administrative exposure
- Strong interpersonal and conflict-resolution skills
- Proficiency in MS Office and HRIS platforms
- Experience with Zoho People or ADP
- Detail-oriented and process-driven with responsiveness to dynamic workplace needs
Priority (prioritycommerce) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Priority (prioritycommerce) and has not been reviewed or approved by Priority (prioritycommerce).
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Healthcare Strength — Core coverage includes medical, dental, and vision, with added mental‑health support via Lyra. Feedback suggests these elements create a solid baseline rather than a bare‑bones package.
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Retirement Support — A 401(k) with company match is part of the offering. Feedback suggests confirming match formula and vesting to understand the plan’s full value.
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Leave & Time Off Breadth — Time‑off policies include unlimited PTO after the first year in many roles. Feedback suggests this flexibility is valued even as usage norms can differ by team.
Priority (prioritycommerce) Insights
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The Company
What We Do
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry. We combine payables, merchant services, and banking and treasury solutions into one unified commerce engine — so leaders are primed to accelerate cash flow and optimize working capital.
