Who we are
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role
The Senior Specialist, Partnership Success is responsible for supporting 2nd.MD's EMO Health Plan partnerships alongside the Director, Client and Partnership Success. This role serves as the right-hand to the Director, providing comprehensive support across all partnership activities while maintaining direct relationships with select clients. The Sr. Specialist will be a primary point of contact for several Health Plan partners, ensuring services are delivered with excellence while coordinating with internal cross-functional teams to optimize partnership performance and outcomes.
What you’ll do
Partnership Management & Support
- Serve as primary support to the Director, Client and Partnership Success in managing EMO Health Plan partnerships Build and maintain day-to-day relationships with Health Plan stakeholders to proactively manage service delivery expectations Attend partnership meetings, develop comprehensive meeting notes, and ensure timely follow-up on all action items Support meeting preparation including logistics coordination, agenda development, and cross-functional facilitation Collaborate with Director to ensure efficient partnership management across all touchpoints
Reporting & Analytics
- Manage PG and SLA report preparation, quality assurance, and timely delivery Own quarterly partnership reports, identifying trends, opportunities, and value creation metrics Pull data and prepare presentation materials for Quarterly and Annual Business Reviews Gather requirements and deliver customer reports (monthly, quarterly, ad hoc) with actionable insights and recommendations Serve as subject matter expert on data and reporting tools, effectively navigating internal systems (e.g., QlikSense and GABI)
Cross-Functional Collaboration
- Partner with internal teams to represent the voice of the health plan within 2nd.MD Coordinate with Product, Analytics, Operations, Member Engagement, Clinical, and Engagement teams to drive partnership initiatives Work closely with Customer Support team to manage and resolve customer/member escalations Act as internal point of contact for operational issues impacting service delivery, following through to resolution
Process & Quality Management
- Document and standardize Client Success processes across all partnerships Identify gaps in current processes and support action planning for improvements Function as subject matter expert on partnership processes for onboarding, training, and process redesign Maintain internal systems, such as Salesforce and GABI, with pertinent partnership details such as key contacts, referral partners, eco-system partners, etc.
Strategic Support
- Assist in the execution of Customer Strategic Plans and Annual Strategic Account Plans Partner with teams to ensure delivery on partnership-specific requirements and member satisfaction metrics Support cross-functional initiatives to develop products that impact current and future customers Contribute to initiatives that increase member engagement and overall satisfaction
What we’re looking for
Core Competencies
- Detail-Oriented: Exceptional attention to detail with strong follow-through on all commitments
- Self-Starter: Demonstrated ability to work independently with minimal supervision
- Collaborative: Proven ability to work effectively in a highly matrixed, cross-functional environment Highly Organized: Strong project management skills with ability to juggle multiple deliverables across multiple timelines
- Communication Excellence: Outstanding verbal and written communication skills with ability to influence at all levels
Technical Skills
- Strong analytical and problem-solving capabilities
- Experience with CRM systems (Salesforce preferred)
- Proficiency in data analysis and reporting tools
- Advanced Microsoft Office Suite skills, particularly Excel and PowerPoint
Additional Requirements
- Process improvement orientation with ability to identify and implement efficiencies
- Ability to manage to customer expectations while balancing organizational capabilities
- Comfortable navigating ambiguity and adapting to changing priorities
- Willingness to travel for customer events (less than 25% travel required)
- Strong personal presence with emotional intelligence and professional maturity
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Top Skills
What We Do
Transcarent is a health and care experience company that makes it easy to get the high-quality, affordable health and care that everyone and their families deserve – where and when they want it, on their terms. Transcarent puts health consumers back in charge by directly connecting them with an integrated ecosystem of high-value providers and health solutions, providing transparent information, and offering trusted guidance – in as little as 60 seconds, 24/7/365, from the palm of their hand, often at no cost to Members and at a lower cost to their employer. Transcarent takes accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs.
