Responsibility
% of time spent
1: The main responsibility is to track and co-ordinate Client employee benefits insurance policy renewals and broking implementations across the different client locations
Manage the timeliness and quality of Client deliverables - before, during and after renewal or implementation Work with the consultants to develop reporting and presentations for Client meetings based on client requirements Perform quality checks (by more experienced colleagues) Lead Implementation and Onboarding processes
Data entry and high level analysis - assist the Consulting team in gathering, organizing, validating, entering and analyzing data using GBM Analytics (Mercer proprietary software) for the various clients
Provide high level data analysis including sanity check for employee headcount movement, related premium change by line of coverage, etc. Liaise with local brokers on renewal strategy if needed, to ensure the Rules of the Road are followed Manage ad-hoc client requests including problem-solving on administrative and operations issues – source the details from System Admin Team and local brokers, when needed Route enquiries to the correct point of contact and provide timely follow up and responses for the Clients Liaising with local brokers to gather information not captured by GBM Analytics including the nature of local discussions impacting the insurance placement or plan design strategy Provide reporting from GBM Analytics or excel for clients as required.
Maintain relationship with MCG team and ensure client expectations are met.
*Note that this role will work with the GBM/Consulting team, System Admin Team, local brokers and in some cases regional (RBM) teams and might have direct Client contact in the future.
70%
2 : GBMA and Mercer Gold+ Platform Management Support for System Admin Team.
Complete assigned tasks in GBM Analytics and data entry as required into that tool. This includes initiating renewals in the application and following up with local brokers to ensure they complete their GBM Analytics tasks in an accurate and timely manner Update relevant Insurance financial and plan design data on MG+ based on policy documents and reports supplied by local broking teams. Clarify information with local brokers when necessary and ensure broker peer review is obtained.
20%
3 : Assistance with overall GBM intellectual capital (projects).
To include assistance building a qualitative assessment of insurers, hot topics by country, and other items as needed.
10%
Skills Required
- Experience using GBM Analytics (Mercer proprietary software)
- Experience updating and managing data in Mercer Gold+ Platform (MG+)
- Advanced proficiency in Excel and reporting
- Experience coordinating employee benefits insurance policy renewals and broking implementations
- Ability to perform data entry, validation, and high-level data analysis
- Experience preparing reports and presentations for client meetings
- Experience liaising with local brokers and managing client communications
- Experience leading implementation and onboarding processes and conducting quality checks
What We Do
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
