Senior Specialist, HR Operations

What HR Operations contributes to Cardinal Health

HR Operations is responsible for the administration and efficiency of HR data transactions, processes, audits, and calculations and managing internal programs and projects.

The myHR Service Center team is responsible for general employee inquiries, management & maintenance of employee data, and efficiency of HR data transactions and processes. Our mission is to drive frictionless experience by providing optimal solutions and support for our customers.

Job Summary

HR Service Center Subject Matter Expert (SME) regarding Unemployment processes and Verification of employment practices. Acts as escalation point for Unemployment and Verification compliance.

Responsibilities

• Responsible for managing all unemployment claims and employment verification requests.
• Run daily audits and sign off on controls weekly.
• Monitor the Unemployment email folder and send emails to internal Cardinal Health people leaders.
• Track and maintain records related to unemployment claims
• Process and complete cases in a case management system within defined Service Level Agreements
• Partner with the unemployment and verification Vendor, HR Service Center teammates and Legal to evaluate continuous improvement opportunities.
• Process employee Legal name changes in the Human Capital Management system (Workday), as needed.
• Protect Cardinal Health and ensure strict compliance and attention to detail.
• Raises awareness and identifies potentially fraudulent documentation and takes appropriate action to protect Cardinal Health.
• May assist with or lead special projects and other duties as assigned.

Qualifications

• Bachelors in related field, or equivalent work experience, preferred
• 2+ years’ experience in related field, preferred
• Uncompromising commitment to client and customer satisfaction.
• Demonstrated ability to manage escalated customer situations.
• Knowledge and experience with HR systems (Service Now, Workday etc.) preferred
• Critical eye for detail and appreciation for data accuracy and integrity.
• Demonstrated continuous improvement focus and skillset.
• Strong verbal and written communication skills to effectively interact with both internal customers, vendors and team members.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated hourly range: $27.00 per hour - $38.70 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
   

Application window anticipated to close: 6/22/2025 *if interested in opportunity, please submit application as soon as possible.
 

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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