Job Description:
Role Title: Senior Specialist, HR Operations (L06)
Company Overview:
Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.
Organizational Overview:
As part of HR team, the team you will be responsible for monitoring and executing requests from a shared ticketing system
Role Summary/Purpose: As part of HR Ops COE team you will be responsible for monitoring and executing requests from a shared ticketing system. You will work collaboratively with colleagues in Asia and the US to deliver a positive employee experience.
Key Responsibilities:
Monitor and execute requests from a shared ticketing system
Process Workday transactions according to standard operations procedures which include, but are not limited to, job requisition reviews/approvals, new hire processing, job changes, organizational changes, position management, compensation changes, and terminations
Execute mass transaction loads in Workday as needed
Optimizes data integrity by conducting regular audits and ensuring employee and job data are kept up to date and accurate
Determine appropriate action to resolve duplicate, inaccurate or unclear information
Provide support to HR and business managers on Workday and HR processes including position and organization management
Support testing and roll-out of system enhancements, have a view on test cases, can challenge for adding more; specific to countries and processes
Continuously identifying areas where we can improve accuracy, effectiveness and/or efficiency and then redesign the process
Work cross functionally with HR, Finance, Legal and third-party vendors
Complete other tasks and/or projects as assigned
Keen eye to progressively improve process gaps and governance. Constantly give feedback to uplines on plugging process gaps
Required Skills/Knowledge:
Bachelor’s degree with 1-2 years of experience in Human Resources/ Financial services, or in lieu of a degree 3-4 years of experience in Human Resources/ Financial services.
1-2 years of experience in Payroll, Statutory & Compliance, Workday and Process management
Ability to multitask and willing to work in tough timelines
Strong knowledge of MS office
Desired Skills/Knowledge:
MBA or equivalent degree in Human Resources, Psychology or other related courses
High Energy and Bias towards action;
Fixes things before gaps become visible
Proactively keeps line manager informed on metrics and SLAs
Ability to maintain a high level of confidentiality
Above average oral, written and interpersonal communication skills
Ability to meet goals in a fast-paced environment preferably supporting Multi Country Processes
Ability to maintain a positive attitude and professional image
Proficiency in Microsoft Word, Excel and PowerPoint
Should be able to design Excel Macros, Power Pivots, Formulas
Proficiency on web-based applications
Eligibility Criteria:
Bachelor’s degree with 1-2 years of experience in Human Resources/ Financial services, or in lieu of a degree 3-4 years of experience in Human Resources/ Financial services.
Work Timings: 7:00 am to 4:00 pm EST
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, LPP)
L4 to L6 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
L04+ Employees can apply
Grade/Level: 06
Job Family Group:
Human ResourcesSkills Required
- Bachelor's degree with 1–2 years of experience in Human Resources or financial services
- Alternatively, 3–4 years of experience in Human Resources or financial services without a bachelor's degree
- 1–2 years of experience in payroll, statutory and compliance, Workday, and process management
- Ability to multitask and work within demanding timelines
- Strong knowledge of Microsoft Office
- MBA or equivalent degree in Human Resources, Psychology, or a related field
- Ability to maintain confidentiality
- Above-average oral, written, and interpersonal communication skills
- Ability to meet goals in a fast-paced environment, preferably supporting multi-country processes
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Ability to design Excel macros, Power Pivots, and formulas
- Proficiency with web-based applications
Synchrony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synchrony and has not been reviewed or approved by Synchrony.
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Parental & Family Support — Parental leave is described as extensive, with long paid leave for birthing parents and additional paid leave for all new parents. Backup childcare and eldercare options provide practical support for caregiving needs.
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Wellbeing & Lifestyle Benefits — Well-being offerings are broad, spanning integrated wellness tools, dedicated well-being coaches, and an enhanced assistance program. Reimbursements for activities like fitness apps, swimming lessons, art classes, and meditation, along with pet telehealth and adult orthodontia, reinforce lifestyle support.
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Fair & Transparent Compensation — Pay practices emphasize pay equity across gender and race and a high wage floor for U.S. hourly roles. These signals aim to underpin fairness in base compensation across the organization.
Synchrony Insights
What We Do
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home. Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank. So, how can we change what’s possible for you?
