Summary
As a Finance (Fraud Ops) Specialist, you will be responsible to detect, investigate, and prevent fraud by monitoring transactions across all sales channels, managing cases, and strengthening controls, including maintaining and tuning the fraud detection system.Job Description
Responsibilities
Fraud monitoring and investigation
Review transactions and monitor fraud alerts across all sales channels; perform case triage, prioritization, and investigations.
Conduct real-time follow-up with airport stations and customer service on suspected fraudulent transactions; ensure actions and escalations comply with SOP and timelines.
Use the fraud detection platform extensively to review alerts, document outcomes, and maintain complete, accurate case records (actions taken, decision rationale, and resolutions).
Update and maintain fraud controls (rules, thresholds, and watchlists) in system strictly within approved governance, securing necessary approval where required.
Identify fraud trends and root causes; recommend and implement preventive controls with relevant stakeholders
Monitor and report on Fraud Operational Metrics (e.g. fraud loss rate, chargeback rates, false positive rates, etc)
Chargebacks & Disputes
Investigate disputes/chargebacks; map reason codes to representment strategy
Compile and validate evidence packs; draft clear rebuttals aligned to scheme rules and internal policy
Coordinate evidence collection; submit within SLAs and track through representment/pre-arbitration/arbitration (where applicable) to closure
Maintain dispute registers; monitor win/loss and leakage; recommend process/ rule improvements
Support audits and internal/regulatory requests relating to fraud cases and controls.
Requirements
Diploma/Degree in Business, Finance, Risk, Analytics, or a related discipline.
3-5 years' experience in fraud operations and/or chargeback and dispute management.
Experience or basic knowledge of the airline industry and/or airline/travel/e-commerce payments ecosystem is preferred
Knowledge of AI and automation tools
Skills Required
- Diploma or degree in Business, Finance, Risk, Analytics, or related discipline.
- 3-5 years experience in fraud operations and/or chargeback and dispute management.
- Experience or basic knowledge of the airline, travel, or e-commerce payments ecosystem.
- Knowledge of AI and automation tools.
What We Do
Scoot is the low-cost subsidiary of Singapore Airlines (SIA). Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand for a new chapter of growth. Scoot was the world's first low-cost carrier to attain the highest ratings at both the APEX Health Safety Audit powered by SimpliFlying and Skytrax COVID-19 Airline Safety Rating Audit. In 2022, Scoot was awarded IATA membership for meeting global industry standards for airline operational safety. Our people have big smiles and even bigger personalities. We are defined by our unique Scootitude – a daring attitude to be positive, uncompromising on safety and efficiency, spreading fun and humanity wherever we fly. Check out the roles available in our yellow family here: www.flyscoot.com/careers
