Lead the assessment, development and delivery of customer-focused digital insurance propositions.
Own product prioritization, proposition design, business requirements, customer journeys and launch-readiness recommendations.
Identify, evaluate and manage relationships with insurers, technology providers and other relevant partners.
Lead commercial negotiations covering product terms, commissions, service levels and partner responsibilities within approved authority limits.
Own business performance across customer acquisition, conversion, revenue, retention, service quality and partner delivery.
Establish effective operating processes covering sales, policy servicing, complaints, renewals, cancellations and claims coordination.
Ensure activities comply with applicable insurance regulations, internal policies, customer-protection requirements and approved operating controls.
Maintain clear accountability between distribution activities and insurer-retained responsibilities, including underwriting, pricing, reserving and claims liability.
Coordinate delivery across Legal, Compliance, Risk, Technology, Finance, Operations, Marketing and Customer Care.
Identify and escalate regulatory, operational, commercial and customer risks, with authority to pause activities where material control gaps exist.
Prepare management reporting, business cases and decision papers, and recommend corrective actions where performance or delivery falls below expectations.
Act as the principal business owner for day-to-day decisions within the approved strategy, budget, delegated authority and governance framework.
- Bachelor’s degree in Business Administration, Insurance, Finance, Law or another relevant discipline.
- Recognized insurance professional qualification at certificate level or above, such as Cert CII, Insurance Institute Licentiate, or an equivalent recognized qualification.
Skills Required
- Bachelor's degree in Business Administration, Insurance, Finance, Law, or another relevant discipline
- Recognized insurance professional qualification at certificate level or above, such as Cert CII, Insurance Institute Licentiate, or an equivalent recognized qualification
What We Do
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?
