Summary
We’re looking for a Product Owner to lead, define, and elevate Scoot’s digital loyalty and award redemption experience across web and mobile platforms. In this role, you’ll own the end-to-end journey of how members discover, understand, and redeem their rewards — ensuring the experience is intuitive, seamless, and aligned with our broader digital and loyalty strategy.This role sits at the intersection of business, technology, UX, and customer insight — perfect for someone who enjoys solving complex problems, improving user value, and delivering meaningful experiences at scale.
Job Description
Responsibilities
Own the product roadmap for award redemption and loyalty features, ensuring alignment with business goals and customer needs.
Lead the end-to-end experience across platforms — from UX design, content and redemption logic to performance tracking and optimisation.
Analyse usage, conversion, behavioural metrics, and customer feedback to identify improvement opportunities and inform prioritisation.
Collaborate with Loyalty BU, UX, developers, and other stakeholders to launch and optimise campaigns, journeys, and features.
Translate business objectives into clear requirements, user stories, acceptance criteria, and success metrics.
Ensure tracking, tagging, and reporting frameworks are in place and validated pre- and post-launch.
Communicate roadmap updates, risks, milestones, and outcomes to leadership and cross-functional partners.
Champion user experience, accessibility, and consistency across Scoot’s digital channels.
Requirements
3–5 years of experience in Product Management, Product Ownership, or digital consumer product roles.
Strong stakeholder engagement and communication skills, with the ability to align diverse teams.
Data-driven mindset with experience using insights to shape product direction.
Experience working with UX and development teams in an agile environment.
Bonus: familiarity with loyalty systems, travel, e-commerce, or mobile-first product design.
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What We Do
Scoot is the low-cost subsidiary of Singapore Airlines (SIA). Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand for a new chapter of growth. Scoot was the world's first low-cost carrier to attain the highest ratings at both the APEX Health Safety Audit powered by SimpliFlying and Skytrax COVID-19 Airline Safety Rating Audit. In 2022, Scoot was awarded IATA membership for meeting global industry standards for airline operational safety. Our people have big smiles and even bigger personalities. We are defined by our unique Scootitude – a daring attitude to be positive, uncompromising on safety and efficiency, spreading fun and humanity wherever we fly. Check out the roles available in our yellow family here: www.flyscoot.com/careers
