Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
The Customer Project Specialist leads all aspects of the implementation of large new wins projects across Europe, coordination of activities with customers, suppliers, shippers, engineers, sub-contractors, and internal functions remotely and on customer site.
Contract duration : 1 year contract
Location: remote Europe
Help the sales team with process execution and customer status monitoring as per project plan to enhance Customer Experience, drive revenue growth, and improve cash collection.
The Specialist leverages process metrics to report on the evolution of the implementation with our primarily pharmaceutical, biotech, and Industrial customers.
The Specialist will offer expertise on more customer projects, working with our sales team on tasks like contract conversion and inventory services.
Your responsibilities :
- Project Management Expertise: Provide project management expertise and serve as the focal point for the sales team, customers, and internal functional areas throughout the duration of projects!
- Progress Tracking: Ensure tracking of project progress using the Project Plan and other relevant tools.
- Partnership: Develop and maintain tight-knit collaboration with internal and external partners, including Sales, Technical Team, Customer Service, Supply Chain, Product Management, Marketing, E-business, Pricing, and Finance. This includes developing and implementing rollout and launch plans.
- Communication: Maintain open communication between all team members through conference calls, meetings, and project debriefings.
- RFP and Bid Defense: Participate in RFP responses and bid defense meetings to improve award wins.
- Order Preparation: Coordinate the order preparation process, including customer requirements, URS approvals, item creation, account creation, and pricing approval.
- Customer Service Support: Support Customer Service in order registration according to customer requirements and quotations.
- Pricing Implementation: Coordinate the implementation of pricing structures with Pricing Operations in Finance.
- Supply Chain Coordination: Work with the Supply Chain team to confirm orders with suppliers and ensure supplier readiness.
- Logistics Coordination: Coordinate with the Supply Chain and Transportation teams to ensure timely delivery of products to the site.
- On-Site Coordination: Oversee on-site activities, including commissioning, installations, training, and other relevant activities related to equipment projects.
- Safety Compliance: Ensure all safety rules are in place before engineers are on site, including the site induction process.
- Alignment and Updates: Ensure continued alignment among contributors with the overall implementation strategy and expectations, and present regular status and plan updates to customers and internal partners.
- Process Improvement: Develop and improve project tools by incorporating feedback from external and internal customers throughout the project cycle.
- Training: Train the sales team and internal customers as needed.
Minimum Requirements/Qualifications
- Project management experience involving multiple functions (equipment).
- Strong indirect management capabilities, especially in a matrix environment.
- Proven ability to independently take initiatives and drive execution.
- Excellent interpersonal skills to apply in communications with business partners, the field, and corporate personnel.
- Knowledge of Word, Excel, PowerPoint, Visio, and Project is a must.
- Proficient in English.
- Travel – around 0-25%.
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — The package includes a 401(k) with a strong company match and an employee stock purchase plan, which are viewed as meaningful components of total rewards.
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Leave & Time Off Breadth — Starting paid time off around three weeks, along with paid holidays, sick time, bereavement, volunteer time, and options to add more, is consistently highlighted as a strength.
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Parental & Family Support — Paid parental leave for primary caregivers plus additional bonding time, together with adoption/fertility assistance and childcare benefits, provides robust family support.
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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