Senior Specialist - Contract Administration
We are seeking a talented individual to join our Contract Management team at Mercer. This is a fully remote role.
As a member of the Client Management Team (CMT), you will actively manage the intake and monitoring of client contract requests for Mercer Legal. You will collaborate daily with lawyers and legal professionals to efficiently handle these requests. Additionally, you will engage with key internal stakeholders across Mercer’s US and Canada businesses, including Client Managers, Relationship Managers, and Information Security teams. Your role will be a vital part of the sales contracting process, significantly contributing to Mercer’s financial performance.
We will count on you to:
Monitor the intake mailbox for new Client Contract Requests (CCRs) including the initial review of new agreements submitted via CRM tool.
Schedule and facilitate internal stakeholder calls with key internal stakeholders to discuss go forward approach, assignments, timeline and other contract strategies.
Provide guidance and redlined responses on certain agreements based on SME input and resources.
Track the status of open CCRs and provide summary updates in order to assist in effectively closing opportunities and capturing key performance metrics.
Actively follow up on the status of CCRs to influence the number of days it takes to execute a contract, which helps our business realize revenue earlier.
Become an expert user of the CRM platform and related tools and support adoption and other change management efforts.
Develop process improvements in order to continuously improve the effectiveness of the core function and objectives of the team.
Learn the various Mercer businesses and the key legal issues they face.
What you need to have:
Paralegal, attorney or relevant contract management experience
Bachelor’s degree plus 5 years in a corporate office or professional services firm preferably in the area of contract review
Minimum of 3 years of supervisory experience
Strong written and verbal communication and interpersonal skills with the ability to quickly build credibility and gain confidence at all levels in the organization.
Strong attention to detail and solid follow through, with the ability to set and deliver on priorities and multiple open projects in a fast-paced environment.
Understanding of legal and contract terminology
Proficiency with Microsoft 365 software programs
Skills Required
- Paralegal, attorney, or relevant contract management experience
- Bachelor's degree
- At least 5 years of experience in a corporate office or professional services firm, preferably involving contract review
- At least 3 years of supervisory experience
- Strong written, verbal communication, and interpersonal skills
- Ability to build credibility and gain confidence at all organizational levels
- Strong attention to detail and reliable follow-through
- Ability to prioritize and manage multiple open projects in a fast-paced environment
- Understanding of legal and contract terminology
- Proficiency with Microsoft 365 software programs
What We Do
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
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