Senior Spares Order Support

Responsibilities / Tasks

• Roles And Responsibilities

• Working for GEA Lyo unit & GEA India unit
• Spares orders handling
• Supply chain follow-up
• PO status update to customer
• Monthly dispatch plan prepares & execute.
• Ready material dispatch initiation
• Post dispatch payment follow-up
• Payment ageing follow-up and reminders
• MIS for payment ageing
• Payment reconciliation with finance 

• Profile And Qualifications

  The person should support the Spares Order Handling of Lyophil.

• Checking the Ticket system for new request
• Creating quotes if the customers has supplied the article details.
  • If the details are not clear:

• - Going back to the customer and asking for more information

  - Providing information to the technical team of Lyophil

  - According to the feedback of the technical team creating a quote and send to customer.

• Asking customer if they quote is still needed or what the status is
• When the customer will send a PO
  • Preparing the internal order
  • Checking if order is in progress
  • Sending feedback to the customer about the status and expected delivery date.
  • Triggering Warehouse, Shipping in case of process has stopped.
• Sending the invoice after the customer got the Material.
• Skill set requirements (level of SAP, commercial know-how, technical know-how).
• SAP would be great and commercial know-how + English
• Engineering Graduate with commercial & technical know-how for aftersales spares order handling

Your Profile / Qualifications

• Engineering Graduate with commercial & technical know-how for aftersales spares order handling

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