The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Senior Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge.
Your responsibilities include, but are not limited to:
- Manage and resolve the most complex technical escalations from customer-facing teams, with cross-stack root cause analysis (database, backend, frontend, integrations)
- Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes, not just quick mitigations
- Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions
- Provide technical and methodological mentoring to junior team members, supporting their growth
- Experiment and introduce new troubleshooting approaches—particularly integrating agentic AI tools as multipliers of individual and team capabilities
- Oversee connector API launches and interoperability topics on the Doctolib side (including data imports)
- Transform field knowledge into documentation and process, making it a team asset
- Meet with product teams, transforming customer feedback into product improvements and new developments
What we're looking for
Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading!
You could be our next teammate if you:
- Have 5+ years of experience in Technical Support, Solution Engineering, Software Engineering, Quality Assurance, or hybrid tech-customer roles in SaaS environments
- Have solid computer science fundamentals, advanced SQL, Python, and an observability mindset (ability to read logs, traces, and metrics)
- Can use agentic AI tools (e.g., Claude Code, MCP, and similar) as a daily tool to augment personal and team capabilities
- Have a customer-centric approach and the ability to prioritize activities based on impact, communicating effectively with both technical and non-technical audiences
- Be fluent in Italian (spoken and written), with good spoken and written English
Now it would be fantastic if you:
- Have a Software Engineering background or STEM education
- Have experience with .NET / C# stack and MariaDB / MySQL databases
- Are familiar with healthcare interoperability topics (HL7, FHIR, clinical import formats)
- Have mentored junior team members and/or coordinated cross-functional working groups
- Are familiar with Agile methodologies and bug life-cycle in enterprise contexts
- Have worked in regulated sectors (e.g., healthcare, fintech, public administration)
What we offer
- Supplementary health insurance, with the option to include cohabiting family members
- Public transport reimbursement
- A flexible work policy: hybrid work setup (3 days in office, 2 remote days per week)
- Food offer: electronic meal vouchers (€8.00/working day), Foorban fridges, and breakfast in the office
- Flexibility Days: 10 days per year to work remotely from abroad
- Participation in our long-term incentive plan: DoctoGrowth
- Wellbeing and sports: mental health services in partnership with moka.care; free access to the gym in our Milan office, equipped with facilities and showers, always accessible with 3 classes offered per week (yoga, pilates, functional training) and partnership with Wellhub
- A parental support program that includes various initiatives, including 100% paid parental leave
- For those caring for dependent family members and for employees with disabilities, a package is provided that includes an adapted remote work policy, additional health-related leave days, and psychological support
- Partnership with Ciao Elsa for access to pension funds
- Annual flu vaccination offered every winter and various prevention initiatives throughout the year
- Support for international mobility and access to our upskilling tools and programs
- Monthly flat-rate contribution for internet and electricity
- Corporate partnerships with various partners across Italy: Corporate Benefits, Ennevolte, dedicated discounts and promotions
The hiring process
- Interview with the Talent Acquisition team
- Case study
- Interview with the hiring manager
- Final interview
- At least one reference check
- Offer!
Job details
- Permanent contract
- Full-time
- Location: Milan
- Start date: As soon as possible
- Compensation: fixed salary + performance-based bonus
At Doctolib, we're committed to improving access to healthcare for all people. This is reflected in our selection process. We evaluate profiles exclusively based on their qualifications and motivation, without any form of discrimination.
The more diverse voices we listen to, the better our product will truly improve healthcare for every user. So we welcome and invite you to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, or disability. Join us in building a healthier world!
To ensure equal opportunities, we invite you to exclude personal information (e.g., photo, age) from your applications. If you need particular accommodations regarding the selection process, please inform us as soon as possible.
All information provided is processed by Doctolib for candidate management. For details on data processing, click here. Please contact hr.dataprivacy(at)doctolib.com for questions or to exercise your rights.
Skills Required
- 5+ years of experience in Technical Support or similar roles in SaaS environments
- Solid computer science fundamentals
- Advanced SQL and Python skills
- Fluent in Italian and good spoken English
What We Do
Since Doctolib's creation in 2013, we have had one purpose: strive for a healthier world. 1. We aim to improve the daily lives of care teams by providing them with a new generation of technologies and services. 2. We aim to improve health for all, by offering a fast and frictionless journey for all care episodes, creating new ways for people to receive care and empowering them to become actors of their health. At Doctolib, we are honored to work in the healthcare field and we believe that innovation in healthcare should be handled differently. We apply 4 guiding principles in everything we do: 1. We create helpful solutions for care teams and people. 2. We serve everyone equally and create well-designed and accessible technologies. 3. We team up with our users to strive for a healthier world and act as one team. 4. We protect our users' privacy. It’s their health, their data. To achieve our purpose, we are assembling a team dedicated to improving healthcare, with a human-centric approach and an entrepreneurial mindset. www.doctolib.com
