Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Solutions Consultant
The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Genesys sales cycle. Solutions Consultants must be both sales focused and technically savvy.
They must have demonstrated success selling to Enterprise and/or Mid- Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution.
The Solutions Consultant will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects. The Solutions Consultant will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via virtual meeting.
This role opens up opportunities for applicants based in Sydney.
What You’ll Do:
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The Solution Consultant will be required to apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology & Value Selling, and be able to engage effectively with various people across an organisation.
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A Solution Consultant will work closely with the regional Sales, Presales, and partner channel to drive new business and address the adoption of Genesys solutions raised throughout the sales process.
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Be part of a vertical aligned Go-To-Market team and the broader Solution Consulting team
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Design professional high-level solution designs for customer deployments as well as providing all necessary requirements for the deployment to be successful.
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Uncover business challenges and articulate solutions through Genesys’ consultative process.
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Build strong relationships within Genesys’ customers and partners.
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Build and present custom demonstrations to customers showcasing the business value of Genesys solutions.
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Create professional solution design diagrams with the associated assumptions and platform requirements.
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Develop and deliver custom demos tailored to prospects needs.
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Assist with trials and proof of concepts (POC)
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Engage with Genesys product teams to build knowledge of the Genesys products and provide feedback to help develop the product roadmap.
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Respond to customer RFI/RFPs and develop written communications that address customer requests.
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Create and define methodologies/processes/collateral that can be used across the Pre-Sales team to drive collective success.
You’ve Been There and Done This:
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4+ years of relevant professional experience.
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Experience mapping RFI/RFP requirements to software solutions.
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To be successful you must be a self-starter who can proactively engage with various stakeholders to drive success, while working towards a collective team goal
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Excellent interpersonal, communication, persuasion, presentation and writing skills.
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Have strong knowledge and experience with cloud software offerings (SaaS) and preferably cloud contact centre offerings (CCaaS).
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Have experience with AI & ML concepts and technologies
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Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
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Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
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Outstanding solution scoping abilities, using our existing solution and influencing new product development.
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Must be willing to travel.
Preferred Requirements:
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Contact Centre Experience
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Specific vertical industry expertise (e.g. Retail, Financial Services)
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Previous consulting experience implementing enterprise class software solutions.
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Experience developing or selling Artificial Intelligence solutions
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Australia
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
