Senior Solutions Consultant

Job Description

Who we're looking for

Are you a story teller passionate about solving business problems with technology and understanding customer needs? Do you thrive in an evolving technical landscape where your innovative ideas can help customers transform and innovate their businesses? As an Enterprise Senior Solutions Consultant at Zendesk, you will play a pivotal role in driving customer success by understanding their challenges and creating compelling business solution roadmaps.

What you'll be doing

• Customer Engagement: Act as a trusted advisor and technical advocate, working closely with prospects and customers during the sales cycle to build confidence in Zendesk’s suite of products. Conduct in-depth discovery workshops to uncover customer challenges and define their desired future state.
• Solution Design: Develop and present customized demonstrations that align Zendesk solutions with customer value. Design compelling solutions that address key business challenges with a focus on measurable outcomes.
• Value Selling: Work with customers and internal stakeholders to prove the ROI of Zendesk proposals.
• Collaboration: Work collaboratively with sales, marketing, product management, and customer success teams to ensure seamless communication and execution of solutions.
• Territory Management: Contribute to territory, account, and opportunity strategy. Identify and cultivate your own relationships with technical customer counterparts.
• Technical Expertise: Maintain a deep understanding of Zendesk products, industry best practices, and competitive analysis. Answer technical questions from customers and provide feedback to product management regarding enhancements that can address customer needs.
• Training and Development: Stay current with Zendesk product certifications and participate in ongoing training. Share best practices and reusable assets with other Solution Consultants to enhance team efficiency.
• Travel: Be willing to travel up to 50% as necessary to meet with clients and support sales efforts.

What you bring to the role

• 5+ years of experience in a presales role with a focus on Enterprise.
• Experience in CCaaS, CX, WEM, or ITSM technologies
• Specific vertical industry expertise (e.g., Retail, Financial Services).
• Proven track record of selling to enterprise and mid-market executives, with the ability to communicate technical merits and business value effectively.
• Strong interpersonal, communication, persuasion, presentation, and writing skills.
• Outstanding problem-solving skills and the ability to meet business requirements with technical solutions.
• Demonstrable understanding of common cloud architecture and integration concepts.
• A bachelor’s degree or equivalent experience is required; a graduate degree is a plus.

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The US annualized OTE (On Target Earnings) range for this position is $138,000.00-$206,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.