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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your Opportunity:
This is a unique chance to be at the forefront of New Relic's growth in Thailand. We're seeking our very first technical expert on the ground to lead our award-winning Observability platform's presence in the region. Ideally, you'll be based in or around Bangkok. This is a remote-first role, offering you the flexibility to work from your preferred location while still requiring the ability to collaborate in person with the team and customers as needed. You will be the foundational member of a new team, working hand-in-glove with two experienced Account Executives to establish our presence and drive significant technical wins across the region.
As our Senior Observability Presales Engineer (or Senior Solutions Consultant) you will bring a rare combination of deep technical expertise and strong presales acumen to deliver transformative outcomes for customers. This role is about more than just selling software; it’s about shaping New Relic’s future in the SEA market and empowering businesses to eliminate digital disruptions.
What You'll Do:- Serve as the lead technical expert for New Relic in Thailand, owning and driving technical presales engagements from qualification through to a successful close.
- Work in close partnership with our regional Account Executives, providing crucial technical sales support and strategy to win new business and expand existing accounts.
- Build and nurture trusted relationships with customers and prospects, becoming their go-to advisor for their observability strategy.
- Deliver engaging and impactful product demonstrations, Proof of Value workshops, and compelling business justifications that showcase New Relic's power.
- Evangelise New Relic's innovative capabilities and be the voice of our customers, providing invaluable feedback to our product and engineering teams.
- Fluent proficiency in both Thai and English is essential, as the role will have a major focus on the Thai market.
- A strong understanding of how customers work with hyperscaler software, specifically AWS and Azure.
- Proven presales or consulting experience, including the ability to independently lead and manage complex enterprise engagements.
- Deep expertise across the various layers of enterprise technology, from user experience to modern cloud applications and infrastructure.
- A solid grasp of native cloud technologies such as Kubernetes, containers, microservices, SRE, DevOps, and CI/CD.
- Experience with performance monitoring tools (infrastructure, application, web or mobile, network, user experience, CX).
- Exceptional stakeholder management and customer engagement skills.
- Direct experience in Observability is highly preferred, but if you have a background in software security (not hardware or networks), that would also be highly valued.
- An understanding of Otel or Software Consumption pricing models.
- Experience in the FinTech or Financial Services sector.
- Familiarity with SAP technology.
- A background in mobile device platforms and architectures (iOS & Android).
- Experience working with partners.
- A Bachelor's degree in Engineering, Computer Science, or an equivalent field.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- Fluent proficiency in Thai and English
- Proven presales or consulting experience
- Ability to independently lead and manage complex enterprise engagements
- Understanding of AWS and Azure
- Deep expertise across enterprise technology, including user experience, cloud applications, and infrastructure
- Knowledge of Kubernetes, containers, microservices, SRE, DevOps, and CI/CD
- Experience with infrastructure, application, web, mobile, network, user experience, or customer experience monitoring tools
- Exceptional stakeholder management and customer engagement skills
- Direct observability experience
- Software security experience
- Understanding of OpenTelemetry or software consumption pricing models
- FinTech or financial services experience
- Familiarity with SAP technology
- Experience with mobile device platforms and architectures, including iOS and Android
- Experience working with partners
- Bachelor’s degree in Engineering, Computer Science, or an equivalent field
What the Team is Saying
New Relic Compensation & Benefits Highlights
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Parental & Family Support — Family-forming benefits via Carrot (e.g., fertility, adoption, surrogacy) with stated annual and lifetime support, subsidized backup childcare through Care.com, and 12 weeks of fully paid parental leave are emphasized. Resources for family medical leave and eldercare, plus amenities like a Mother’s Room, add tangible support.
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Leave & Time Off Breadth — U.S. salaried employees have Flexible/Unlimited PTO along with ~11–12 paid holidays, two paid volunteer days, sick leave, bereavement, and quarterly company-wide recharge days. Non‑exempt roles use accrued PTO, reflecting broad coverage across employment types.
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Wellbeing & Lifestyle Benefits — Mental‑health and mindfulness resources (EAP, Ginger, Headspace) combine with the recurring NRgize stipend to support physical, mental, and lifestyle needs. Additional wellness tools and home‑office comfort allowances are consistently described as part of the package.
New Relic Insights
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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New Relic Offices
None Workspace
We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
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