Job Description:
What is the opportunity?
The Omnissa Senior Solution Engineer is a high impact, visible, and inspirational role in bridging the gap between our technical solutions and our clients' needs. You will be responsible for understanding the intricacies of our product portfolio and effectively communicating their value proposition to your customers. As Trusted Advisors the SC empowers customers with clarity and confidence in the power of the Omnissa platform to achieve our customers desired business outcomes.
What you are:
- A technical resource who uses your industry, product and solution expertise to educate customers on solutions that are aligned to their business objectives
- A partner to your sales counterpart who designs and implements a plan that aligns with the goals of the team - making quota, providing successful outcomes for customers, creating an effective and enjoyable working environment and relationship
- A highly valued member of the sales team who is a master resource in the sales kit, one who creates trusted advisor level relationships with customers to round out the sales/SE ‘divide and conquer’ partnership
What You’ll Do
- Build and maintain strong relationships with your customers acting as a trusted advisor who is responsible for the end-to-end technical relationship at the customer - be the CTO of your account!
- Develop a deep understanding of customer’s technical environment, business objectives, any business challenges or pain points and align those with the right solution(s).
- Build strong relationships with IT leaders (CIOs, CTOs, Architects) and guide them through their digital transformation journey
- Influence product direction by sharing customer insights and industry trends
- Winning Sales opportunities with Tight collaboration with your sales counterpart in account planning, campaign development and active engagement in progressing sales stages with ownership of technical closure
- Demonstrate strong knowledge in Digital Workspace industry developments including tackling competitive threats and comparisons in sales opportunities
- Respond to RFPs/RFIs
- Ability to present our technology vision and value proposition to all levels of audience from executives to technical practitioner
- Pro-actively drive meetings, exhibit strong communication skills and the ability to influence decisions through effective presentations, product demonstrations, and technical discussions with customers at all levels from Executive (CISO) to practitioner
- Take full ownership of your accounts by providing thought leadership and perspective while ensuring customer’s best interest takes priority.
- Deep understanding and product knowledge used in explaining the most up to date product features/benefits and competitive position, understanding and responding to the competition, gathering, and applying market knowledge
- Utilize resources and tools to manage whitespace and accuracy of the Install Base to drive expansion in current product lines as well as adoption of additional product lines
- Building and implementing strategic, technical account plans that target cross-platform solutions
- Orchestrating applicable supporting resources to ensure a one-team approach that properly services the needs of the customer driving to a defined outcome
- Partner with multi-functional teams such as Solutions Architects, Specialists, Customer Success Managers, Product Management and Engineering to drive success across the customer journey
- Performs special projects related to the SC function as assigned by management.
- Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events
What You’ll Bring
- 5-7 years in a pre-sales solution engineering role or a related customer-facing role; big plus for experience with End User Computing experience.
- Strong understanding of enterprise architecture and Windows desktop/application management and end point security
- Proven ability to deliver compelling demos and presentations to technical and executive audiences
- Experience with subscription-based go-to-market models and customer adoption strategies
- Excellent communication, problem-solving, and stakeholder management skills
- Experience in desktop management. This may include Windows, macOS, Linux or ChromeOS.
- Experience with mobile device platforms, including Android, iOS, and iPadOS.
Skills Required
- 5-7 years of experience in a pre-sales solution engineering or related customer-facing role
- Strong understanding of enterprise architecture
- Knowledge of Windows desktop and application management
- Knowledge of endpoint security
- Ability to deliver compelling demonstrations and presentations to technical and executive audiences
- Experience with subscription-based go-to-market models and customer adoption strategies
- Excellent communication, problem-solving, and stakeholder management skills
- Experience with desktop management on Windows, macOS, Linux, or ChromeOS
- Experience with mobile device platforms including Android, iOS, and iPadOS
- End User Computing experience
Omnissa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omnissa and has not been reviewed or approved by Omnissa.
-
Healthcare Strength — Healthcare offerings include comprehensive medical, dental, and vision coverage, with wellness options referenced across materials. Health plans are characterized as decent to strong within a standard tech package.
-
Retirement Support — A 401(k) with company match is part of the core package and is specifically highlighted as a valued benefit in U.S. materials. Retirement support is presented as a stable element of total rewards.
-
Leave & Time Off Breadth — Vacation and PTO are highlighted positively, with generous paid time off and holidays noted in public benefits descriptions. Time-off programs are portrayed as supportive of work-life balance.
Omnissa Insights
What We Do
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
