Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Job Description:- Deeply understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
- Advise customers on best practices in the industry to improve their business outcomes
- Continuously identify and design new and innovative solutions to meet customers’ business needs
- Collect the technical requirements and design complex technical solutions and service integration plans.
- Handle technical and security questionnaires.
- Conduct captivating demos and POCs
- Conduct scoping exercises and provide service quote estimation
- Implement solutions for new and existing customers
- Deliver comprehensive and precise technical documentation
- Configure/customize complex Infobip solutions to meet customer’s business requirements
- Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations.
- Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
- Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
- Contribute to internal initiatives and focus on continuous development
- Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
- Have an in-depth overview of market feature requirements and provide feedback to steer the development of products’ features
- Mentor junior team members and newcomers
- Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades.
Job Requirements:
- Understanding of cloud technologies and SaaS/CPaaS models
- Previous experience in the telecommunications industry is preferred
- Familiarity with JavaScript
- Ability to work in a fast-paced and dynamic environment
- Excellent communication skills in English
When you become a part of Infobip you can expect:
- Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool.
- Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often.
- Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
- Connect globally – Work with people from all over the world. We put the “global” in globalization.
- Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...Talk about a balanced lifestyle!
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-MG2Top Skills
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
Gallery
_0.png)
