Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Solutions Consultant (Pre-Sales) Germany
Department & Team: DACH Solutions Consulting Team
Reports to: Solutions Consulting Director DACH
Location: Germany
Do you have a passion for understanding customer needs and solving problems?
Are you interested in working in an evolving and innovative technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.
We look for individuals who have a proven track record of finding creative ways of solving complex problems.
Why work for Genesys?
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You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers.
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You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
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You will have flexibility and independence in designing and structuring your work.
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You will have the internal resources you can call on to help you understand and solve technical challenges.
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You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.
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You will be on the forefront of technology, presenting innovative solutions to crucial business challenges
What will you be doing?
You will be an integral part of the pre-sales process, leading the strategical and technical selection journey of our customers
Discover
You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
Design
You will create and present solutions, tailored to individual and vertical specific requirements to innovate the customers current or future ecosystem including Artificial Intelligence, CRM and/or BPM Systems or Cloud hyperscalers.
Learn
You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as trusted advisor
What do you need to be successful?
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A passion for technology and helping people solve problems
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Interpersonal communication, polished verbal and written communication both in German and English language
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Ability to work in a fast-paced, cross-functional team
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Ability to multitask, prioritize and structure while working with multiple stakeholders
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Have the technological know-how of Artificial Intelligence, IT-concepts, software-standards as well as networking technologies.
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Ability to travel
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Previous experience working with Cloud or SaaS products preferred
About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
