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Atlassian provides tools to help every team unleash their full potential.
The Role
Provides strategic technical consulting to enterprise Atlassian customers in Japan. Advises senior stakeholders on platform architecture, adoption, migrations, integrations, and value realization. Leads customer conversations, develops prescriptive technical guidance, identifies expansion opportunities, advocates for customer needs, and mentors peers. Requires extensive SaaS or enterprise software experience, strong technical configuration and troubleshooting skills, executive communication ability, and native-level Japanese with business-level English. The role is fully remote in Japan with occasional domestic and international travel.
Summary Generated by Built In
Sales | Remote, Japan | Remote, Remote
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role is fully remote, but requires you to be located in Japan.
Your future team
The globally distributed Atlassian Advisory Services team partners with strategic and enterprise customers to solve complex business challenges and maximize the value of their Atlassian investment. As a Senior Solution Consultant on the Advisory Services Delivery team, you will provide strategic technical guidance, influence senior stakeholders, and help customers achieve meaningful business outcomes at scale.
What you'll do
Your background
It's nice if you are
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family, and your local community. Offerings include health and wellbeing resources, paid volunteer days, and much more.
To learn more, visit
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role is fully remote, but requires you to be located in Japan.
Your future team
The globally distributed Atlassian Advisory Services team partners with strategic and enterprise customers to solve complex business challenges and maximize the value of their Atlassian investment. As a Senior Solution Consultant on the Advisory Services Delivery team, you will provide strategic technical guidance, influence senior stakeholders, and help customers achieve meaningful business outcomes at scale.
What you'll do
- Collaborate with peers across Advisory Services to align on strategic outcomes and deliver exceptional service to customers
- Partner with customers to solve complex business challenges and help them achieve their goals through Atlassian products, practices, and solutions
- Lead strategic customer conversations that connect business priorities, operating models, and technical solution direction
- Identify and promote opportunities for service and product expansion within a customer's organization
- Cultivate deep industry and solution expertise, staying current with evolving best practices that support different types of teams
- Create high-value technical solution content and prescriptive guidance to support customer goals and outcomes across one or more Atlassian solution areas
- Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address business drivers
- Provide senior-level guidance on platform architecture, adoption strategy, and value realization across complex customer environments
- Mentor peers through knowledge sharing, quality contribution, and role modeling of strong consulting practices
- Travel occasionally, domestically and internationally, for customer meetings and internal events
Your background
- 8+ years of experience in SaaS or enterprise software environments
- 5+ years of experience in customer-facing roles where you have engaged with and influenced customer stakeholders ranging from technical administrators to executive leadership
- Demonstrated success working with large strategic or enterprise customers in a consulting, advisory, or technical expert capacity
- Demonstrated hands-on technical experience configuring, integrating, or troubleshooting enterprise software solutions, with the ability to validate recommendations through direct technical work
- Strong ability to translate technical capabilities into executive-relevant business outcomes and recommendations
- Proven ability to influence solution direction in ambiguous or fast-changing customer environments
- Native-level Japanese and business-level English proficiency
It's nice if you are
- Experienced with our Cloud Platform, including:
- Administration of Atlassian Cloud ecosystems, including applications such as Guard, Jira, Jira Service Management, Confluence, Focus, Rovo, and related products
- Background in SaaS-based architectures, integration methods, and associated security considerations
- Cloud migrations at varying customer scales, including expertise with migration utilities and hybrid SaaS and on-premise deployment models
- Experienced with our Data Center Platform, including:
- Administration of Atlassian Data Center ecosystems, including applications such as Jira, Jira Service Management, Confluence, Crowd, and related products
- Background in cloud and hybrid architectures, integration methods, and associated security considerations
- Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
- Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
- Known for strong consultation skills, executive presence, and credible technical judgment
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family, and your local community. Offerings include health and wellbeing resources, paid volunteer days, and much more.
To learn more, visit
Skills Required
- 8+ years of experience in SaaS or enterprise software environments
- 5+ years of experience in customer-facing roles influencing technical administrators and executive stakeholders
- Experience working with large strategic or enterprise customers in a consulting, advisory, or technical expert capacity
- Hands-on technical experience configuring, integrating, or troubleshooting enterprise software solutions
- Ability to translate technical capabilities into executive-relevant business outcomes and recommendations
- Ability to influence solution direction in ambiguous or rapidly changing customer environments
- Native-level Japanese proficiency
- Business-level English proficiency
- Experience administering Atlassian Cloud ecosystems, including Guard, Jira, Jira Service Management, Confluence, Focus, and Rovo
- Experience with SaaS architectures, integration methods, and related security considerations
- Experience with cloud migrations, migration utilities, and hybrid SaaS and on-premise deployment models
- Experience administering Atlassian Data Center ecosystems, including Jira, Jira Service Management, Confluence, and Crowd
- Experience coaching best practices and tailoring guidance for stakeholders
- Experience working on cross-team projects with Sales, Product, Support, and other teams
- Strong consultation skills, executive presence, and credible technical judgment
What the Team is Saying
Tiffany
Engineering Senior Associate, United States
Gautam
Software Engineer, United States
Tygrr
Product Manager, United States
Ashleigh
Frontend Engineer, United States
Jensen
Senior Frontend Software Engineer, United States
Javier
Senior Solutions Engineer, United States
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The Company
What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
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Remote Workspace
Employees work remotely.
Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.
Typical time on-site:
None
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