Role Overview
The Senior Solution Architect for Event Management is a strategic leadership role responsible for defining the future-state architecture, driving innovation, and ensuring the operational excellence of the fault management platform. This role transcends daily support to focus on architectural governance, platform evolution, and the integration of AI/ML for predictive operations. You will act as the ultimate technical authority, shaping strategy, mentoring colleagues, and ensuring the platform delivers transformative business value in a large-scale, multi-vendor telecom environment.
Key Responsibilities
- Define and own the end-to-end architectural roadmap for the Event Management, Correlation, and AIOps platform, aligning it with business objectives and IT strategy.
- Lead the evaluation, design, and adoption of next-generation monitoring technologies (e.g., cloud-native observability, open-source stacks) and orchestrate their integration with or migration from legacy systems.
- Establish and enforce architectural standards, design patterns, and best practices for probe development, event flow, data models, and automation
- Govern the overall platform lifecycle, including capacity planning, scalability assessments, technology refresh cycles, and disaster recovery strategies.
- Act as the highest level of technical escalation (L4) for critical, cross-domain incidents and complex performance issues.
- Lead technical discussions with global vendors to influence product roadmaps and resolve deep technical issues.
- Define and monitor key platform health and business value metrics (KPIs/SLIs/SLOs). Translate operational data into insights for continuous improvement.
- Optimize the total cost of ownership of the Fault Management Tool through rationalization, license optimization, and efficient resource utilization.
- Ensure all solutions meet stringent requirements for security, compliance, resilience, and auditability.
- Mentor and coach Stage 6 Specialists and other senior engineers, fostering a culture of technical excellence and innovation.
Required Skills & Experience
- Expert-level,7+years hands-on experience with IBM Netcool/OMNIbus, Tivoli Monitoring, or similar large-scale event management platforms, with a deep understanding of their internal mechanics and limitations.
- Proven track record as a Solution Architect or Principal Engineer designing and delivering mission-critical fault management systems for Tier-1 Telecom operators.
- Expertise in integrating event management with IT Service Management (ITSM) tools, Orchestration platforms, and big data analytics stacks.
- Strong background in software engineering principles, with proficiency in Core Java and/or Python for designing and reviewing complex integrations and automation.
- Mastery of automation and DevOps practices: Infrastructure as Code (Ansible), CI/CD (Jenkins, GitOps), and containerization (Docker, Kubernetes).
- In-depth knowledge of telecom network technologies (4G/5G, OSS/BSS, FCAPS) and multi-vendor EMS/NMS landscapes.
- Exceptional analytical, problem-solving, and communication skills, with the ability to explain complex technical concepts to executive audiences.
- Leadership experience in guiding technical teams, making architecture decisions, and driving multi-stakeholder projects to completion.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Pune
Req ID: 779816
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Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
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Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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