About this opportunity:
We are looking for an Integration Engineer that will be responsible for the coordination, management, execution and proactive, reactive maintenance activities. This person shall ensure that the services provided to customers are continuously available and maintaining Service Level Agreement (SLA) performance levels.
What you will do:- Customer issue handling via Customer Service Request/On-call.- Handling technical investigation and if required coordinating with development and 3PP team.- Handling emergency recoveries upon customer requests.- Investigation reporting to the customer.- Software Update Management (SUM) handling.- Act as investigation Leader for customer issues.- Acting as a SPOC for multiple solutions towards customer.- Handling both hardware and software issues.- Issue tracking skill
The skills you bring:- 6+ years of hands-on experience on Ericsson BSS/OSS products like and not limited to Charging System, Mediation, FDP, CIS, CBEL, DxP, DMP, ENM.- Experience in understanding and handling end to end requirement of the customer.- Good Knowledge of Linux with hands-on experience.- Experience in Python and Shell scripting.- Database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)- Technical support environment exposure, working with tickets, priorities, Service Level Agreements- Understanding of virtualization, such as VMware. Knowledge of F5, Dockers & Kubernetes is an added advantage.- Responsible for MOP/SOP creation/version control for process documents.- Ability to handle inbound technical inquiries effectively through the use of proactive customer service and proven technical troubleshooting procedures.- Negotiation & argumentation skills- Planning & organizing skills- Delivering results & meeting customer expectations- Presentation & communication skill- Consulting Skills, helpful nature to others
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 783240
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Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
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Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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