Senior Software Implementation Consultant

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Software Software Implementation Consultant

Virtual Florida

Roles and Responsibilities:

From quick service to table service restaurants, the Hospitality Industry faces unparalleled challenges including changing consumer behaviors, operational models, and competition. Consumers are obsessed with convenience, making quality and seamless service more critical than ever. NCR offers innovative solutions designed to meet the unique needs of various hospitality industry segments.

As a Senior Software Implementation Consultant, you will work closely with your peers, our Sales team, and our Clients to deliver high-value solutions that restaurants require to run their business. This is a customer facing technology consulting role. In this role, you are specifically responsible for identifying client business requirements and configuring NCR Voyix software solutions to meet customer needs and drive business value. You will be working in a team environment to design, configure and deliver NCR software solutions with a variety of cutting-edge restaurant technologies such as contactless ordering and payment solutions, restaurant branded mobile ordering apps and websites, guest engagement and loyalty solutions, as well as traditional point of sale, reporting, and payment technologies. This role will report to one of our North American PS Partners.

SPECIFIC RESPONSIBILITIES INCLUDE: 

• Gather and document client requirements via a series of in-person or virtual meetings and presentations
• Develop and configure the solution to meet the client’s needs
• Test the solution jointly with client teams in preparation for deployment
• Create internal as well as external training materials for personnel that will use the solution
• Work with other areas of the organization and the client to successfully deploy the solution to many locations (up to several thousand restaurants)
• Provide front line feedback to product development on enhancement ideas and software issues
• Act as point of escalation to triage and isolate the cause of complex technical issues
• Produce knowledge management documents to assist others in problem solving
• Proactively seeks to learn the NCR Voyix products and diagnostic tools

BASIC QUALIFICATIONS:

• Bachelor’s degree in a technical discipline or equivalent work experience is required
• Demonstrate clear and concise verbal, written and presentation skills
• Extensive experience in a technical consulting discipline with 3 years of experience in software implementation or a technology environment. 
• Work effectively with a team, take a leadership position on activities associated with key skills
• Demonstrate technical aptitude and a consultative approach with existing and prospective customers
• High energy, self-starter that pays attention to deadlines and takes ownership of assignments and client issues
• Possess great people skills and provide value to our clients
• Intermittent Travel to client locations is required; ~25%

PREFERRED QUALIFICATIONS: 

• Experience in a restaurant or larger hospitality food service industry, either working in the industry or servicing customers within the industry.
• Restaurant Point of Sale knowledge and experience.
• Experience with implementing SaaS solutions.
• Experience with microservice technology architecture.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”