Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Team
CRM & SDK team is focusing on integrating Five9 dialer into multiple CRM systems and works with variety of backend and frontend technologies
The Role Purpose
- Be part of an agile team to develop a scalable, highly available global voice platform
- Collaborate with Product Managers, Architects, Engineering leaders and Test Engineers Understand performance and scalability principles and apply them when developing software
- Troubleshoot and support current platform in production (we embrace DevOps) Designs, develops, troubleshoots, debugs, and implements software code using JavaScript, Java, Spring, and related technologies
- Write unit and functional tests, be able to document and communicate clearly
Skills, Competencies and Qualifications Required
- 5+ years of industry experience in backend development (Java)
- 5+ years of industry experience in frontend development (JavaScript, TypeScript, React)
- Deep knowledge and experience with frameworks such as Spring
- Hands on Experience in designing and implementing scalable, high performing Microservices providing REST APIs
- Strong expertise in web development technologies, including HTML, CSS, and modern front-end frameworks.
- Experience working with cloud platforms such as GCP or AWS.
- Expertise server-side technologies and databases (SQL or NoSQL).
- Experience working on complex problems spanning multiple products and systems
- Experience working within an Agile/Scrum team Positive, self-motivated and enthusiastic attitude with a strong sense of ownership
- Strong communication skills, both verbal and written
Desirable
- Hands-on experience with Kubernetes for container orchestration.
- Knowledge of real-time communications (SIP, RTP, etc.) is a plus.
- Experience with Backbone, Handlebars.
- Experience with automated testing frameworks (Nightwatch)
Other Requirements
This position requires the ability to be On Call.
Key Relationships
- There are no direct reports to this role. Key stakeholders include:
- Service owners and their teams
- Technical leadership and senior management, including VPs
- Engineering teams
- Network and Telecom teams
- Customer service teams
- Compliance and infosec teams
- This is not a customer-facing role.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
