Job Description:
Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.About the Role:
The Customer Success Engineering team helps provide seamless support experience for Remitly customers. We help our global operations to support our customers' experience getting the help they need, whenever they need. As a member of the Customer Success Engineering team, you will be directly responsible for the customer and agent experience, and our customers' frictionless access to Remitly agents.
You will be reporting to an Engineering Manager and will work as a Senior Software Engineer with a strong focus on backend development. As an important member of the team, you will make long term strategic decisions, designing and maintaining scalable and user-friendly applications for our Remitly Customer Success Team.
You Will:
- Lead the technical strategy and systems of the Customer Success Technology engineering team.
- Lead the design and implementation Build backend services in Go on AWS
- Deliver end to end complex projects and product features, with high autonomy and quality
- Partner with product managers and engineers across teams to help achieve product and business goals
- Lead the engineering team to develop high quality solutions and guide operational excellence, through tasks like system design, code reviews, monitoring, and automation
- Contribute to the architecture and technical roadmap of our software systems, balancing short-term goals with long-term scalability and maintainability.
- Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.
You Have:
- A degree in Computer Science, Engineering or a related field or equivalent practical experience
- 5+ years of engineering experience in a team environment
- Experience as a lead, working on both the frontend, backend, and anything it takes to solve problems and delight users both internally and externally
- Experience leading other engineers on large features in collaboration with Product Management and other partners.
- Experience with CI/CD and advanced deployment strategies
Compensation Details. The starting base salary range for this position is typically $180,000-$225,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Our Benefits:
- Flexible paid time off
- Health, dental, and vision + 401k plan with company matching
- Paid parental, medical, military and family care leave
- Mental Health & Family Forming Benefits
- Employee Stock Purchase Plan (ESPP)
- Continuing education and travel benefits
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What We Do
Since 2011, Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
Why Work With Us
We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do, and includes investing in the growth & development of our team.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our best work begins in moments when ideas spark, when we are deeply connected, and when we’re moving fast to solve challenging customer problems. These moments shape our culture. Our guidance is to committing to 3 days a week in the office.
