Senior Software Engineer

Job Description

Location: Pune, India - Hybrid | Full-Time

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Join Zendesk and Shape the Future of Customer Experience

Zendesk’s flagship product, Zendesk Support, is built to help businesses create seamless customer experiences with powerful, yet intuitive, customization capabilities. Our team owns the data customization platform, enabling large enterprise customers to bring critical business data into Zendesk and model their unique workflows and processes. By providing the foundation for custom data modeling, we empower businesses to extend Zendesk’s capabilities to meet their exact operational needs.

We are looking for a Senior Software Engineer (backend or fullstack) to play a key role within our team. This position is ideal for engineers who are passionate about scalable architectures, modern web technologies, and data-driven customization, and who want to contribute to impactful engineering initiatives at an enterprise scale.

As a Senior Engineer, you will collaborate with team members to tackle complex challenges, contribute to the design and development of solutions that enhance Zendesk’s data customization capabilities, and help drive technical excellence within the team. If you enjoy solving technical, customer-facing problems and fostering innovation, we’d love to hear from you.

What You’ll Do

Drive Engineering Excellence & Innovation

• Independently contribute to the design, development, testing, and deployment of high-quality, efficient software solutions.

• Collaborate with multiple teams and disciplines to create reliable, secure, performant, extensible, and scalable solutions for our enterprise customers.

• Make smart  technical decisions and effectively communicate the rationale behind them to engineering teams and stakeholders.

• Ensure code quality, maintainability, and scalability by adhering to best practices and industry standards.

Collaborate & Deliver High-Impact Solutions

• Work closely with Product Managers, Designers, and Engineering Leaders to define and execute on technical direction.

• Identify and mitigate potential issues in development, testing, or delivery stages.

• Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements.

• Build reusable components and code that improve development efficiency and consistency.

• Participate in code reviews, providing constructive feedback to maintain high engineering standards.

• Own end-to-end delivery, ensuring features are shipped with high quality, reliability, and performance.

Mentor, Guide, and Strengthen the Team

• Mentor, pair with, and train team members to foster continuous learning and growth.

• Promote a learning culture within the team, ensuring equal opportunities for skill development.

• Conduct research and introduce best practices to enhance team efficiency and innovation.

• Participate in on-call rotations after an initial training period, ensuring system reliability and uptime.

• Actively participate in common agile development ceremonies.

What We’re Looking For

Required Qualifications

• 6+ years of professional experience designing, developing, testing, and shipping stable and reliable software solutions in production environments.

• 4+ years of experience working with Ruby on Rails and relational databases such as MySQL/Aurora.

• Knowledge of JavaScript and TypeScript, as well as frameworks like React and Redux.

• Experience with testing libraries such as Cypress, Jest, and React Testing Library.

• Deep experience working with GraphQL and REST APIs, designing and implementing scalable data layers.

• Proven ability to architect, design, and deliver large-scale, enterprise-grade software solutions.

• Strong experience with version control tools, CI/CD pipelines, and modern development workflows.

• Experience leading and mentoring teams of engineers while collaborating closely with Design, Product, and Engineering counterparts.

• Ability to operate autonomously and drive projects forward with minimal oversight.

• Excellent problem-solving, critical thinking, and collaboration skills.

• Strong verbal, written, and interpersonal communication skills in English.

Preferred Qualifications

• Experience in identifying opportunities to effectively utilize AI and machine learning capabilities to enhance application functionality and improve user experiences.

• Strong understanding of JavaScript and TypeScript fundamentals, JavaScript frameworks (React, Redux), and testing libraries (Cypress, Jest, React Testing Library)

• Experience independently architecting and delivering solutions on projects at enterprise scale.

• Understanding of micro frontends and federation architectures.

• Familiarity with container orchestration technologies such as Kubernetes and deployment tools like Spinnaker.

• Understanding of security best practices for backend development and data protection.

• Experience with performance optimization and monitoring tools to ensure high system availability and responsiveness.

• Previous experience with Zendesk or similar customer support platforms is a plus.

Tech Stack You’ll Work With

•  Backend: Ruby on Rails, Aurora/MySQL, S3, REST, GraphQL

• Frontend: JavaScript/TypeScript, React, Redux, React Testing Library, Cypress/Playwright, Jest

• DevOps & Monitoring: DataDog, GitHub Actions, Jenkins, CI/CD tools

• Cloud & Infrastructure: AWS, Spinnaker, Kubernetes 

Why You Should Apply

• Make a real impact. Your work will power thousands of businesses and millions of customer interactions worldwide.

• Work with a top-tier engineering team. We solve complex problems at a global scale.

• Lead a critical initiative. Drive the modernization of Zendesk’s customization platform.

• Grow your career. We invest in leadership development, mentorship, and learning opportunities.

• Enjoy flexibility. Hybrid-friendly culture with strong work-life balance.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.