The Role
Are you passionate about building innovative products that transform customer experiences? We are seeking a Senior Software Engineer to join our Contact Center Platform Engineering team. In this role, you will design, develop, and deliver enterprise-scale Workforce Management application that power Fidelity’s contact center operations, enabling associates to provide exceptional service to millions of customers across voice, chat, and digital channels.
As a key technical contributor, you will help shape architectural decisions and deliver high-quality, scalable solutions using Java/Spring Boot and React. You will collaborate closely with product owners, architects, and cross-functional engineering teams to build the next generation of contact center technology, while also mentoring developers and contributing to engineering best practices and technical strategy.
The Expertise & Skills You Bring
- 5+ years of experience in software development with a focus on full stack engineering.
- Strong proficiency in Java and Spring Boot for backend development.
- Proficiency in React (or modern JavaScript frameworks) for building responsive, component-based UIs.
- Experience with REST API design and development.
- Demonstrated experience designing and building distributed systems.
- Working knowledge of event-driven architecture patterns.
- Strong understanding of software engineering fundamentals: design patterns, automated testing, observability, and CI/CD.
- Strong understanding of secure engineering practices (authentication, authorization, encryption, secrets management, secure service communication).
- Proficiency with RDBMS or NoSQL databases.
- Experience with Agile/SAFe development methodologies.
- Hands-on experience using AI-assisted development tools (e.g., GitHub Copilot, Claude Code, OpenAI Codex) in real engineering workflows.
- Ability to contribute to design discussions, perform code reviews, and mentor junior developers.
- Excellent problem-solving skills and ability to work independently.
- Strong communications skills and ability to collaborate across teams.
- Bachelor's degree in computer science, Engineering, or equivalent experience.
Preferred Qualifications
- Experience with Apache Kafka or similar streaming platforms.
- Working knowledge or experience in Workforce Management domain.
- Familiarity with SIP, WebRTC, and CTI protocols.
- Familiarity with test automation frameworks (Junit, Jest, Playwright, React Testing Library).
- Knowledge of accessibility standards (WCAG) and responsive design.
- Previous experience mentoring junior engineers.
- Experience operating in a service ownership model (full lifecycle responsibility).
- Experience with cloud platforms (AWS, Azure, GCP).
The Team
The Contact Center Platform Engineering team develops and maintains the platforms that power Fidelity’s contact center ecosystem, enabling seamless, high-quality interactions across millions of customer engagements. We build and support systems spanning agent desktops, routing platforms, IVR capabilities, real-time service experiences, and Workforce Management.
Our team operates in a fast-paced, highly collaborative environment where innovation, ownership, and customer obsession are central to our success. Engineers on this team play a critical role in shaping the future of contact center technology while delivering resilient, scalable solutions that directly impact customer experience.
For more like this search #SWE
Category:Information TechnologySkills Required
- 5+ years of software development experience focused on full-stack engineering
- Strong proficiency in Java and Spring Boot
- Proficiency in React or modern JavaScript frameworks
- Experience designing and developing REST APIs
- Experience designing and building distributed systems
- Working knowledge of event-driven architecture patterns
- Understanding of design patterns, automated testing, observability, and CI/CD
- Understanding of secure engineering practices, including authentication, authorization, encryption, secrets management, and secure service communication
- Proficiency with RDBMS or NoSQL databases
- Experience with Agile or SAFe development methodologies
- Hands-on experience using AI-assisted development tools in engineering workflows
- Ability to contribute to design discussions, perform code reviews, and mentor junior developers
- Excellent problem-solving and independent working abilities
- Strong communication and cross-functional collaboration skills
- Bachelor’s degree in computer science, engineering, or equivalent experience
- Experience with Apache Kafka or similar streaming platforms
- Experience in Workforce Management
- Familiarity with SIP, WebRTC, and CTI protocols
- Familiarity with JUnit, Jest, Playwright, or React Testing Library
- Knowledge of WCAG and responsive design
- Previous experience mentoring junior engineers
- Experience with a service ownership model
- Experience with AWS, Azure, or GCP
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
