Senior Software Engineer in Test (SET)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for a Senior Software Engineer in Test (SET) who will design, develop, and manage automation testing and performance testing to ensure the outstanding quality of a new generation of world-class cloud applications.

SETs work independently on features to assess the scope of testing, implement automated system-level tests, and maintain a CI pipeline by triaging and optimizing tests.

Together with developers, you will work in a highly collaborative environment to create world class products in new and existing cloud-based product suite.

Good SETs have a strong understanding of their development team’s processes, priorities, roadmap, and current feature work 

Key Responsibilities:

• Develop and execute automated and manual tests.

• Participate in design and code reviews to help mentor other team members and to influence technical direction of testing department.

• Maintain automated test jobs in an automated deployment pipeline.

• Contribute robust, well architected solutions to the shared test framework. 

• Work closely with the software development team during the product design phase.

• Define clear test plans that cover all use cases and scenarios.

• Triage failed automated test executions and report defects when appropriate.

• Coordinate bug hunts to gather user feedback for new features.

• Identify useful test cases that identify and isolate faults.

• Build trust and maintain relationships with team members of product management and development.

• Perform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of application.

• Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage.

Minimum Requirements:

• A Bachelor of Science degree in Computer Science or related degree or equivalent in work. Ideally 5-6  years relevant experience.

• Knowledge of automated processes to deploy, manage, configure, and scale our application in Amazon cloud (AWS) environments- will be a advantage.

• Experience with OOP programming languages such as Java/ (Any other programming languages) in the academics.

• Possess the ability to work independently.

• Good communication skills and experience working within a multi-culture team.

• Quick learner with excellent problem-solving skills. 

• Knowledge of agile testing methodologies and best practices for continuous delivery (CD) – will be an advantage.

Desirable Skills:

We are looking for excellent people who are team players with excellent verbal and written communication skills in English. The work is challenging, creative and fast paced.

Experience with any of the following is a plus:

• Linux OS

• AWS

• Python or other shell scripting languages.

• Performance and load testing for enterprise applications is a big plus.

• Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA)

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.