Role Summary
As a Senior Jira Systems Administrator, you will serve as the primary architect and guardian of our Atlassian Data Center environment, ensuring peak performance, security, and scalability. You will collaborate closely with cross-functional internal teams to translate complex business needs into streamlined workflows while leveraging Groovy and ScriptRunner to automate advanced logic. We are looking for a meticulous, "uptime-focused" technical expert who balances deep infrastructure knowledge with a commitment to maintaining a clean, well-governed instance.
Role Responsibilities:
- System Maintenance & Security: Lead the end-to-end patching process for Jira Data Center/Server instances. Monitor Atlassian Security Advisories and perform version upgrades to ensure the environment is secure and performant.
- Instance Governance: Serve as the primary gatekeeper for the Jira configuration. Manage global settings, including workflows, permission schemes, screen schemes, and custom field consolidation.
- Automation & Customization: Develop and maintain complex scripts using ScriptRunner (Groovy) to automate business logic, extend Jira's native capabilities, and integrate with external APIs.
- Performance Monitoring: Conduct regular health checks, JVM tuning, and re-indexing. Troubleshoot system-level issues (logs, database connectivity, or plugin conflicts) to minimize downtime.
- User Support & Training: Provide "Tier 3" support for internal teams, helping them translate business requirements into efficient Jira projects without creating "configuration bloat."
Role Requirements (Must-Have Skills)
Must-Have Skills
- Atlassian Expertise: 3-5+ years of experience as a Jira Systems Administrator, with specific experience both inOn-Prem (Data Center or Server) environments AND cloud migration experience.
- Scripting Proficiency: Advanced knowledge of Groovy and the ScriptRunner plugin. You should be comfortable writing scripts that interact with the Jira API.
- Infrastructure Knowledge: Strong understanding of the underlying tech stack: Linux/Windows servers, SQL databases (PostgreSQL/SQL Server), and SSL/Certificate management.
- Technical Troubleshooting: Ability to analyze log files (atlassian-jira.log) and thread dumps to identify the root cause of system instability.
- Change Management: Experience operating in a production environment where "uptime is king," following strict change-control processes for all patches and updates.
Nice-to-Have Skills
- Atlassian Certified Professional (ACP): Current certifications such as ACP-100 (Jira Admin for Data Center) or ACP-120 (Jira Admin for Cloud).
- Identity Management: Experience with Atlassian Guard (Access) and configuring SSO/SAML (e.g., Okta, Azure AD) for user provisioning.
- Ecosystem Breadth: Familiarity with administering other Atlassian tools like Confluence, Bitbucket, or Jira Service Management (JSM).
- Project Management Savvy: Experience with Agile methodologies (Scrum/Kanban) to help teams optimize their boards and reporting.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
