Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.
We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.
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Job Summary
The Site Reliability Engineering team at Johnson Controls is seeking a Senior Observability Lead to build, automate, and lead a modern observability platform across applications and infrastructure. This role will own Grafana Cloud end-to-end and drive the transformation and consolidation of observability platforms onto Grafana Cloud while supporting existing Datadog environments.
The role will define observability standards, improve telemetry quality, automate platform provisioning, and implement SLIs, SLOs, SLAs, and error budgets to improve reliability, reduce alert noise, and support faster incident response across global engineering teams
Key Responsibilities
- Lead observability strategy, standards, and best practices across engineering teams
- Design, build, and manage observability solutions across metrics, logs, traces, dashboards, and alerting
- Own Grafana Cloud architecture, setup, administration, and optimization across key platform components
- Drive the transformation and consolidation of observability platforms onto Grafana Cloud while maintaining and supporting existing Datadog environments
- Support Datadog, Dynatrace, and log management platforms such as ELK or Logz.io as needed
- Define and implement SLIs, SLOs, SLAs, and error budgets to improve service reliability
- Develop monitoring and alerting strategies that reduce noise and improve signal quality
- Automate observability platform provisioning and integrations using Infrastructure as Code, APIs, and CI/CD pipelines
- Partner with application, SRE, and DevOps teams to improve instrumentation, telemetry quality, and OpenTelemetry adoption
- Provide L3 support for incidents, troubleshooting, and root cause analysis
- Ensure compliance with security, operational, and ITIL process standards
- Maintain documentation, share knowledge, and mentor teams on observability practices
Required Skills & Qualifications
8+ years of experience in SRE, observability, or monitoring engineering
- Bachelor’s degree in computer science, Information Systems, or a related technical field
- Expert-level experience with Grafana Cloud, including setup, administration, and optimization
- Hands-on experience with Datadog or Dynatrace and support for platform transformation initiatives
- Experience with log management tools such as ELK or Logz.io
- Strong experience implementing SLIs, SLOs, SLAs, and error budgets
- Hands-on experience with observability automation using Infrastructure as Code, APIs, or CI/CD pipelines
- Strong understanding of metrics, logs, traces, OpenTelemetry, and distributed system observability
- Experience with cloud platforms such as Azure, AWS, and GCP, along with Kubernetes and containers
- Good knowledge of Linux, Windows, databases, SQL, and application event flows to understand what should be monitored and instrumented
- Strong communication, collaboration, and technical leadership skills across global teams
What We Offer
We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents
Industry-leading Building Automation platforms, Large-scale, mission-critical systems exposure, Global architecture and platform collaboration, Career growth in system architecture, protocol engineering, and platform design.
Skills Required
- Strong proficiency in C and C++
- Strong understanding of memory management, multithreading and synchronization, object-oriented design and patterns
- Hands-on experience with Linux-based development environments
- Experience in embedded or systems software development
- Experience with Visual Studio
- Experience with GCC, Make, and CMake build systems
- Experience with debugging tools (GDB, Valgrind) and analyzing core dumps
- Experience with cross-compilation environments
- Experience with Git and CI/CD pipelines
- Networking fundamentals (TCP/IP, UDP, sockets, IPv4/IPv6)
- Bachelor's or Master's degree in Computer Science, Electronics, or related field
- 5-10+ years of hands-on experience in C/C++ application or embedded development
- BACnet protocols and building automation concepts
- Integration with field devices or control systems
- Experience with BAS products and large, long-lived codebases
- Docker / containerized services
- Security best practices for embedded and platform applications
- Diagnostics, logging frameworks, and health monitoring
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
