Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
Unum is changing, and we’re excited about what’s next. Join us.
General Summary:The Senior Software Engineer - ServiceNow will provide technical leadership for Unum's ServiceNow platform, with a focus on Configuration Management, ITOM Discovery, Service Mapping, enterprise integrations, and data governance. This role will play a central part in a multi-year initiative to align ServiceNow with CSDM 5, improve service visibility and data quality, and integrate with strategic platforms including Application Portfolio Management (APM) and Technology Business Management (TBM) solutions.Working closely with Infrastructure, Cloud, Security, Architecture, and Application teams, this individual will design and implement scalable ServiceNow solutions, optimize Discovery and Service Mapping capabilities, and establish trusted technology and service relationships that support operational resilience, compliance, and business decision-making across the enterprise.
Job Specifications:
- Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience.
- 6+ years of software engineering experience with ServiceNow development and platform engineering.
- Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities.
- Hands-on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.
- Experience implementing and supporting CSDM, preferably CSDM 5 or later.
- Experience improving CMDB governance, reconciliation, data quality, and operational adoption.
- Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems.
- Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules preferred.
- Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.
- Experience working in Agile delivery environments.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Demonstrated ability to lead technical initiatives and influence cross-functional teams.
- Experience mentoring software engineers and providing technical leadership within an Agile team.
- Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.
Principal Duties and Responsibilities:
- Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement.
- Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption.
- Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings.
- Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization.
- Design and support integrations between ServiceNow and enterprise platforms, including Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems.
- Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms.
- Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements.
- Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services.
- Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices.
- Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team.
- Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities.
#LI-TS1
~IN1
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$89,400.00-$183,500.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
UnumSkills Required
- Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience
- 6+ years of software engineering experience with ServiceNow development and platform engineering
- Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities
- Hands-on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting
- Experience implementing and supporting CSDM, preferably CSDM 5 or later
- Experience improving CMDB governance, reconciliation, data quality, and operational adoption
- Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems
- Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules
- Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies
- Experience working in Agile delivery environments
- Strong analytical, problem-solving, communication, and stakeholder management skills
- Demonstrated ability to lead technical initiatives and influence cross-functional teams
- Experience mentoring software engineers and providing technical leadership within an Agile team
- Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles
Unum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unum and has not been reviewed or approved by Unum.
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Healthcare Strength — Benefits are described as starting day one and include medical coverage along with employer-provided life, short-term disability, and long-term disability. On-site amenities like a gym and café are also part of the health-and-extras package in some locations.
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Retirement Support — The retirement offering is positioned as a standout through a high employer 401(k) contribution. This retirement support is repeatedly framed as a key draw within the total rewards package.
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Leave & Time Off Breadth — Paid time off is characterized as generous, with additional personal days and company closure days also described. The time-off program is presented as broader than many peers on paper.
Unum Insights
What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
